PPI claim, RBS or Direct line

kenny_boon

Hi all,


sorry had a search but couldn't find a recent and definitive answer. I had a loan in April 2003- onwards does anyone know who I should claim is it RBS or directline?


kind regards


Kenny

antrobus

kenny_boon wrote: »

Hi all,


sorry had a search but couldn't find a recent and definitive answer. I had a loan in April 2003- onwards does anyone know who I should claim is it RBS or directline?


kind regards


Kenny

Well, Direct Line is an insurance company, and RBS is a bank. But I'm not sure how anybody else will know which of them gave you a loan and/or a PPI policy.

kenny_boon

well at the time direct line actually provided loans! and yes they at the time were owned by RBS so was hoping someone else would have claimed and had experience actually.


not a wild question just one that thought worth asking

-taff

You complain to whoever sold it to you, so Direct Line first.

kenny_boon

ok thanks for the advice

sauvignon

Hi, I'm wondering what the outcome of this enquiry has been. Can the OP tell us?

I myself had a mortgage with the RBS before I transferred to Direct Line for lower interest and more flexibility. So they definitely were two different entities for mortgages at that point. I made a successful PPI claim to DL a couple of years ago, but am now considering making another one with the RBS with whom I had a mortgage for much longer.

BTW what I had with the RBS was a missold endowment mortgage so I had another successful claim for misselling. It makes me even more inclined to see what else they sold me based on false/no information.

dunstonh

It makes me even more inclined to see what else they sold me based on false/no information.

Which should be easy to work out as all their mortgage insurance products were standalone monthly direct debit and not built into the debt. i.e. you would have had a monthly direct debit for anything else.

sauvignon

Thank you, Dunstonh.
I looked again and, indeed, a separate monthly direct direct debit payment to Avon Insurance began to be taken from the same RBS current account as my interest and endowment premium payments, three years after the endowment policy with Royal Scottish Assurance started. I have no memory of arranging it and no paperwork relating to it although I've religiously kept all paperwork and correspondence related to my mortgage. I assume this could be some kind of PPI? The payments continued for some time even after I remortgaged with DL. My main current account was with a different bank, so if I had arranged the policy I would have been paid from my main account.

It gets even more complicated as it seems the RBS tried really hard to "keep me insured" even when I redeemed my mortgage with them. When I transferred to DL, I continued paying into the endowment policy for another 5 years as a form of investment while gradually converting the mortgage to 100% repayment. By then there was a lot of negative publicity about endowment mortgages. The RBS was subject to a disciplinary action by the FSA for miscalculating the endowment premiums which from then on the RBS was forced to top-up itself. After I cancelled my endowment (misselling and underperformance) the RBS wouldn't release the payment unless I responded to their offer of a Decreasing Term Assurance policy made "to return you to the position that you'd be in had a repayment mortgage been taken forward at outset". I had little idea what it was about, so I obligingly signed on the dotted line to get my money back. I was 50 then and had no dependants any more. Also, I had arranged my own income protection insurance so they ran parallel for a couple of years before I realised it was completely unnecessary. Might I have a case here, too?