Different mattress sent asking for £49 charge for return

Sebyle

unholyangel wrote: »

As above, if you've sent a LBA then really the only step open to you now is decide whether you want to issue proceedings against them or not.

Of course I want to but don't know what's involved, how much would I have to pay for this.

DoaM

Google MCOL ... any fees are clearly set out. Fees would be recoverable with your claim. (Assuming you won).

unholyangel

Sebyle wrote: »

Of course I want to but don't know what's involved, how much would I have to pay for this.

It depends how much your claim is for. For claims up to £300, the filing fee is £25 if done online and hearing fee (if it gets that far) is a further £25.

wealdroam

Sebyle wrote: »

Of course I want to but don't know what's involved, how much would I have to pay for this.

Then why don't you read MSE's Small Claims Court guide?

There's a link to it at the top of this page just under your thread title, but in case you can't find it, here's another one: MSE's Small Claims Court guide.

Sebyle

wealdroam wrote: »

Then why don't you read MSE's Small Claims Court guide?

There's a link to it at the top of this page just under your thread title, but in case you can't find it, here's another one: MSE's Small Claims Court guide.[/QUOTE

Oh thank you very much

Sebyle

I just wanted to thank you all for your help, before going into action I thought about leaving a very bad and true review about the case online. The firm contacted me straight away to take the review off and getting collection and refund in exchange. I refused unless i got both done first, all done now! but I am not taking off my review just updating it )
Thanks for all the support given guys

Cambie

Hi Sebyle

I think you should go back to your local trading standards department as it appears that the company may be committing criminal breaches - falsely describing goods and denial of consumer rights.

You may have got the cold shoulder from TS because they thought your complaint was just civil and not criminal - many TS departments don't deal with civil issues (Citizens Advice handle civil advice now). You may have to go through Citizen Advice in the first instance anyway. Make sure you tell them it's a criminal complaint!

hollydays

There are many confusing points here. Also could you spellcheck this post as many words are misspelt in a way that may cause confusion.

Cambie

There's nothing confusing in what I've said.

Fair point about spelling though - I hit submit by mistake and can't edit my posts yet any idea how I can do this?

DoaM

There should be an EDIT button below/near each of your own posts.