Alterantive view

cavework

It might surprise some but there is a term used to reflect this type of abuse ( and it is abuse). It is usd by self employed people and businesses , large and small who supply all types of services .
Cowboy customers...

shaun_from_Africa

cavework wrote: »

Also I have noticed that those who praise a company for their services usually get no response ..This is the Praise ?? vent etc part of MSE?

Just out of curiosity, how many threads have you started that are praising a company or stating how good an item is?
This isn't a dig at you, simply my take on how many people act.

As already mentioned by others, whether on here, at work or in the pub, people in general don't talk too much about something that they bought or a service that they received that met their expectations (after all, don't you have a legal right to get goods that are as described or a service that is carried out to a safe and reasonable standard?).
If your journey to the pub goes without a problem and your beer is fine, this is just what you expect when you pay for it so why mention it?
However, if the taxi taking you to the pub doesn't turn up or is very late or the pint of beer that you order is flat or stale, many people would mention this to their fellow drinkers.

agrinnall wrote: »

If businesses gave customers a reduction for praising them then you might see it a bit more,

The problem with this is that if you know that a post or comment praising a business will result in that poster getting a discount or gift for their praise, would you in all honesty be able to totally trust that comment and wouldn't it be open to abuse?

Undervalued

cavework wrote: »

I have been a member on here for many years and read this board with interest.
I have read valid complaints and TBH stupid complaints..
What some may not understand is that businesses have to deal with all complaints and that this costs money. The stupid idiotic complaints along with the genuine ones..
The cost of dealing with the idiots who TBH didn't want to pay full price for the item from the start or for the service they have agreed .These then complain about anything to get a price reduction or and are looking for compensation after delivery.
This is then reflected in the price these mostly larger businesses have to pass onto their future customers.
I am wondering if MSE is actually encouraging customers to try and get a price reduction using these tactics no matter how this effects others. perhaps this is not about the quality of service , perhaps this is just about trying to get something for less than the agreed original price? Then future customers are paying for this? and so the cycle continues..not MSE

What you say is very true.

However, to introduce a little balance, there are also large numbers of customers who don't complain even when they have valid grounds. On those occasions the business wins and has neither the admin work or cost in replacing a faulty product or service.

jonmoneybags

I would like to complain about those who complain about those who complain.

lincroft1710

jonmoneybags wrote: »

I would like to complain about those who complain about those who complain.

I wish to complain about the poster who would like to complain about those who complain about those who complain

cavework

In response to the last 2 posters... I have taken your complaints on board and .................
ignored them ;-)

lincroft1710

cavework wrote: »

In response to the last 2 posters... I have taken your complaints on board and .................
ignored them ;-)

Pity about that, because if you had actually worked out what my post said, I was in fact defending your right to complain.

cavework

Thank you lincroft1710

SevenOfNine

Perhaps less responses are made to 'praise' threads because the services being praised are of the standard a customer should expect to get.

If I pay for any type of service & it goes pear shaped I complain, when it is sorted out TBH I wouldn't write a praise review here because it should not have gone wrong in the first place.

If a supplier goes the extra mile when they don't have to, why not? To me they are merely delivering first class customer service which is exactly what they should be doing anyway.....therefore not really an 'extra mile' someone else might sing their praises for on here.

As for MSE encouraging complaints & bartering, well it is Money Saving Expert, be a bit of a misnomer if they didn't. The liklihood of everyone paying a bit over the odds to cover businesses for that, well that's true.

All in all, I think posters here don't hold back when a 'stupid' complaint is made, & OPs are given short shrift (though there have been occasions when that has been OTT, sarcastic 'humour' used & too many others jumping on that bandwagon).

It's perhaps more appropriate to ignore a thread that you consider 'stupid', because that's a matter of opinion. Of course, the could be 'venting' not actually complaining!

lincroft1710

Some of the customer satisfaction surveys are so worded that you often could only give an "as expected" response.

On 3 occasions I have called out the RAC when I have had trouble with my car, each time I knew what the problem was (but couldn't deal with it myself at the roadside). So in answer to the question on their CSS about how efficient their operative was in finding the fault I could only say "as expected" because i expected him to immediately diagnose the problem which he did.