Argos complaint - tablet with cracked screen

wealdroam

DoaM wrote: »

OP ... Amex is a charge card rather than a credit card so I don't think you'd have Section 75 protection.

Amex do also offer credit cards.

OP, if your card is a credit card then you should have a read of MSE's Section 75 article before considering court action.

shaun_from_Africa

DoaM wrote: »

OP ... Amex is a charge card rather than a credit card so I don't think you'd have Section 75 protection.

American express provide a number of different cards and some of these are credit and not charge cards so it's possible that the OP might have S75 protection.

gettingtheresometime

vini_1983 wrote: »

Am I not within my right of highlighting a fault within 30 days and how can they prove it is a accidental damage

How can you prove that it was like it when the tablet was opened?

vini_1983

No I cant because the main reason of buying from a reputed company like Argos is that I will have the peace of mind for after sales service. But at the same time, how can they say it is a accidental damage? They have not even got it checked by their technical support. But is not the case with all faulty items - as soon as we are out of the shop, anything can happen - then how do they agree for a replacement? I do agree the number of days and for that I have provided the reason. But if number of days is also a concern then why do we have 30 days, it should only be 1 or 2 days.

gettingtheresometime wrote: »

How can you prove that it was like it when the tablet was opened?

vini_1983

Thank you, I have a amex platinum card so if it doesnt go to any further level with Argos I will try section 75 option.

DoaM wrote: »

OP naively thought Argos would be selling goods that would be as described and of reasonable quality. As OP bought it as a gift then OP didn't think it necessary to open it all up and inspect it. No doubt OP will remember to do so in future ... however your comment provides no help whatsoever to OP's current situation.

OP ... Amex is a charge card rather than a credit card so I don't think you'd have Section 75 protection.

Regardless, within 6 months of purchase then any fault is presumed to be inherent and the seller must prove otherwise. (Simply saying so isn't proof). You could send them a Letter Before Action (templates all of the Internet) that advises Argos that you'll seek a remedy through the County Court (small claims) if they don't deal with your complaint (provide a repair, replacement or full refund).

DoaM

TadleyBaggie wrote: »

30 years ago maybe, nowadays most Amex cards are credit cards.

Shows how long it's been since I had anything to do with Amex.

bris

DoaM wrote: »

Regardless, within 6 months of purchase then any fault is presumed to be inherent and the seller must prove otherwise. (Simply saying so isn't proof).

Simply saying so is all the proof they need, you are extremely naive if you think they will just accept 4 weeks down the line that it was bought like this.


Bottom line is they see a broken screen and it's been dropped simple as that.

Fosterdog

If the touch screen is not working because of the crack then it will be easy to show that the tablet has never been used, as soon as you turn it on it will be at the initial set up screen. If you (or the gift recipient) had cracked it then the chances are it would have been either during or after setup so it will be further along the setup process or even fully set up which again would be obvious if the screen no longer works.

TadleyBaggie

DoaM wrote: »

Shows how long it's been since I had anything to do with Amex.

They have one of the best cash back credit cards on the market, I'm getting £100+ back this year and did so last year too. Not to be sniffed at.

JuicyJesus

TadleyBaggie wrote: »

They have one of the best cash back credit cards on the market, I'm getting £100+ back this year and did so last year too. Not to be sniffed at.

Not to mention the charge cards are p*ss poor value unless you're the sort of person that flies every week, and even then that's only specific cards that are worth anything.