Resolver and U claim 4 me?

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Hi all,

I put in a claim for PPI from MBNA about 5 days ago using the Resolver tool as seen on MSE.

This morning I got a claims form to sign from a company called U Claim 4 me. They want me to sign it and send it back and they take 33% etc, which of course I am not going to do.

But my question is: does anyone know if resolver are selling on our information as I have only ever claimed for this once through Resolver and when the form came from U Claim 4 me, it had my name, address, DOB and the company I was claiming from (MBNA).

I can't think of any other way they could know this but I thought Resolver were supposed to contact the companies you complain about directly.

Any advice, much appreciated.

Tec.
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Comments

  • Nasqueron
    Nasqueron Posts: 8,998 Forumite
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    Resolver sells your data anonymously to companies who they send complaints to in order to improve their complaint handling, it's not impossible for a claims firm to setup a website that looks similar to Resolver to get business - if you check your website history did you go to https://www.resolver.co.uk/ or some other website?
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    Yet another reason not to complain involving a third party (even a "free" one).

    Only Resolver themselves can tell you categorically that this claim firm have not received your details through Resolver, but it is very very unlikely given their strong connection to MSE.
  • Bogalot
    Bogalot Posts: 1,102 Forumite
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    Yet another reason not to complain involving a third party (even a "free" one).

    Only Resolver themselves can tell you categorically that this claim firm have not received your details through Resolver, but it is very very unlikely given their strong connection to MSE.

    Money Supermarket sells on your information, and they own MSE. I'm not suggesting Resolver has done this, but I wouldn't assume something to be reliable (ethical?) due to its association with MSE.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    Bogalot wrote: »
    I'm not suggesting Resolver has done this, but I wouldn't assume something to be reliable (ethical?) due to its association with MSE.
    I was just referring to the fact that the MSE website actively discourages the use of Claims Companies.

    Nasqueron offered up the most likely source of the customer details being the OP himself being duped by a copycat website.
  • Tecnikal
    Tecnikal Posts: 14 Forumite
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    Hi all, I've just checked the website by going directly to resolver and logged in through them and my cases are still there. I clicked on the link inside MSE when I first used it, so I thought it should be ok.

    I wouldn't intentionally go through a third party's as the general advice is that you can do it yourself. However Resolver was pitched more as a free tool you could use that was able to supply me with templates and allow me to keep records of my correspondence, so I found it very handy.

    I've used them once already and the problem was resolved.

    However the letter I got today contained details that as far as I was aware I had only put on Resolver. The question is, whether Resolver willingly gave the information or if U Claim 4 Me got hold of it somehow.

    Tec.:(
  • Tecnikal
    Tecnikal Posts: 14 Forumite
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    Bogalot wrote: »
    Money Supermarket sells on your information, and they own MSE. I'm not suggesting Resolver has done this, but I wouldn't assume something to be reliable (ethical?) due to its association with MSE.

    I have to say I may be guilty of the above to a certain extent. I've had debts all my life and was £1,000s in debt when I came across the MSE site. Over the last two years I have followed Martin's advice to the letter and it has helped me to get debt free for the first time in my life. So I guess I do put a certain amount of trust in what he puts on his site.
  • societys_child
    societys_child Posts: 7,110 Forumite
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    Well . . . it's not actually his site any more, think he still has an interest, but he sold it a few years ago ;)
  • Tecnikal
    Tecnikal Posts: 14 Forumite
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    Oh, I wasn't aware of that. He still promotes it on TV and blogs and stuff, so I just assumed he did.

    Thanks.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    Tecnikal wrote: »
    Oh, I wasn't aware of that.
    MSE is owned by Money Supermarket these days, sold by Martin Lewis to them for a hefty multi million pound sum a few years ago. https://en.wikipedia.org/wiki/MoneySavingExpert.com.

    Lewis still receives a nice retainer for use of his image and for continuing to promote the site.

    The very essence of Money Saving! :)
  • Nasqueron
    Nasqueron Posts: 8,998 Forumite
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    Tecnikal wrote: »
    Hi all, I've just checked the website by going directly to resolver and logged in through them and my cases are still there. I clicked on the link inside MSE when I first used it, so I thought it should be ok.

    I wouldn't intentionally go through a third party's as the general advice is that you can do it yourself. However Resolver was pitched more as a free tool you could use that was able to supply me with templates and allow me to keep records of my correspondence, so I found it very handy.

    I've used them once already and the problem was resolved.

    However the letter I got today contained details that as far as I was aware I had only put on Resolver. The question is, whether Resolver willingly gave the information or if U Claim 4 Me got hold of it somehow.

    Tec.:(

    I'd do the following:

    1) Alert Resolver of this, it's not impossible someone there is being a bit naughty and sending details to a CMC, however unlikely

    http://support.resolver.co.uk/hc/en-us

    2) Contact MBNA (in writing, get free proof of postage from the PO) and ensure they have got your complaint AND that you have no contract with U Claim 4 Me

    https://www.mbna.co.uk/support/ppi/
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