Secure A Space - delaying appeal

kylemcc

I recently received a parking fine from secure a space for parking in resident parking for which I have a permit for, which I also displayed. However my window was frozen over.


I wrote to SecureASpace on the 24/01/17 explaining the situation and they requested the details of the driver which I was unable to provide. The have now sent me an email saying there will be a delay in dealing with my appeal.

We are writing to inform you of a short delay in issuing the response to your appeal. The delay will be no


more than fourteen days.


Please accept our apologies for this and once we have a response we will inform you of the decision.

I thought there was a limit on 30 days before they had to reply with a decision? Is this acceptable?:mad:

twhitehousescat

22.6 When you receive a challenge about the issue of a
parking charge, you must stop work on processing the
charge immediately. You must not increase the charge
until you have replied to the challenge.
22.7 We consider it a reasonable timescale to allow 28 days
from the issue of the parking charge notice (in whatever
format you send it) to allow the driver, keeper or hirer to
challenge the enforcement action. A keeper cannot make
an appeal concerning the same incident if the driver has
already appealed.
22.8 You must acknowledge or reply to the challenge within
14 days of receiving it. If at first you only acknowledge
the challenge, or your reply does not fully resolve it,
normally we would expect you to seek the additional
information you require from the motorist and accept
or reject the challenge in writing not more than 35
days after the information required to resolve it has
been received from the motorist. It is acknowledged
that in exceptional circumstances, an investigation into
a challenge may take longer than 35 days after such
information has been received and in these instances the
motorist must be advised accordingly and given a date by
which they can expect a resolution. If this date cannot be
achieved then the motorist must be written to again and
a revised resolution date agreed. We may require you to
demonstrate that you are keeping to these times
22.9 You may not ask the motorist to send payment of the
parking charge with their challenge or appeal.
22.10 You may not ask the motorist to send a stamped
addressed envelope with the challenge or appeal, for you
to use to send your decision.
22.11 A parking charge may be challenged by a vehicle keeper
on the grounds that the vehicle was stolen or on hire or
lease at the time the unauthorised parking took place. If
the rental or lease customer’s details have been provided
to you by the hire or lease company, you should pursue
your claim instead with their customer.
22.12 If you reject an appeal you must:
• tell the motorist how to make an appeal to POPLA.
This includes providing a template ‘notice of
appeal’ form or a link to the appropriate website for
lodging an appeal and a valid 10-digit verification
code. Even if the verification code is automatically
printed on an enclosed appeal form, it must still
be in a prominent position on the first page of the
rejection letter.
• give the motorist a reasonable amount of time to pay
the charge before restarting the collection process.
We recommend that you allow at least 35 days from
the date you rejected the challenge.
22.13 You must keep evidence of all challenges you receive
and the action you take to resolve them. You must keep
a full audit trail of all actions, which can be manual or
generated by a processing system. You must allow us
access to this when we are investigating a complaint. You
must keep documents (or scanned copies) for at least
two years from the date of the challenge.

kylemcc

Why do you think they are delaying it? are they contacting the DVLA for my details?

Coupon-mad

Yes the IPC would say they can take as long as they like to say no! It makes no odds to you, we know it will be a rejection and if S-a-S are in the IPC then you won't be doing anything else anyway (see post #3 of the NEWBIES thread about why not to try IAS).

twhitehousescat

cant see anything obvious , apart from the ticket on car , and you writing , they don,t seem to have contacted the DVLA , perhaps they are banned?

kylemcc

Not sure if they are in the IPC however I can appeal via POPLA if they do not favour my appeal, which of course they will do. I'm not keen on receiving any invoices to my address however!

twhitehousescat

Coupon-mad wrote: »

Yes the IPC would say they can take as long as they like to say no! It makes no odds to you, we know it will be a rejection and if S-a-S are in the IPC then you won't be doing anything else anyway (see post #3 of the NEWBIES thread about why not to try IAS).

secure a space = bpa , , but do not seem to use kodoe


edit: use DR+ for access

kylemcc

What is DR+?

twhitehousescat

debt collectors called debt recovery plus, as this is the case I expect they will pass it to them rather than a popla code , save the emails you have (appeal , one asking for info and the delay one) , handy to foward to the BPA in a complaint

kylemcc

I also received this email previously which I have not replied to:

Thank you for your email. Your appeal wording has led us to assume that you were perhaps not the driver of the vehicle but are appealing on their behalf. Or you may not have provided your full contact details as the driver of the vehicle. Please provide this information urgently to avoid any delay in your appeal being processed.

It is the driver's responsibility to park within the terms and conditions of the private property and read and observe the signs provided. Without knowledge of the driver's full contact details, we can follow legislation provided called POFA 2012 which allows us to obtain details from DVLA to obtain the vehicle keeper details, then issue a Notice to the Keeper of the vehicle, which formally requests them to provide the driver name and address at that stage. Should the keeper be unwilling or unable to do so within time restrictions provided, they would then assume liability for the Parking Charge Notice.

We can follow the above procedure, however it is quicker for all parties for us to politely request this information by email at the appeal stage when it has not been provided. It is your right to withhold such information as it is our right to formally use the channels in place to obtain the information at that stage.

All of the above information would be required to be provided by us, should the matter go to an independent appeal (POPLA) and therefore is necessary to be obtained in preparation for such eventualities.

Should you have any further queries please don't hesitate to contact us.


Kind regards,

Secure A Space Ltd

twhitehousescat

save that email as well , fishing expedition