Bamboozled

edited 30 November -1 at 1:00AM in Energy
5 replies 508 views
20kiki20kiki Forumite
19 Posts
edited 30 November -1 at 1:00AM in Energy
Having received a reminder of Energy saving plan with a collective I click on the link and complete the details -only to discover that I cannot switch because it appears the saving is only for people who already HAVE and EDF account? at the end of the form it asks for your current EDF Acc no!.....tad unfair as I'd love to move from EON to this money saving tariff - why isn't this possible?

Replies

  • edited 27 February 2017 at 3:38PM
    footyguyfootyguy Forumite
    4.2K Posts
    edited 27 February 2017 at 3:38PM
    20kiki wrote: »
    Having received a reminder of Energy saving plan with a collective I click on the link and complete the details -only to discover that I cannot switch because it appears the saving is only for people who already HAVE and EDF account? at the end of the form it asks for your current EDF Acc no!.....tad unfair as I'd love to move from EON to this money saving tariff - why isn't this possible?

    Suppliers are free to make any rules they want.
    e.g. Brand new customers only, existing customers only, etc.

    Suppliers have been asked to consider helping those customers who are loyal to them more (instead of ripping them off as many do at present). Hence I think you will see many more 'existing customers only' tariffs in the future.

    Who sent you the email regarding your Eon collective switch tariff coming to an end?
  • SystemSystem Forumite
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    Hi - which Tariff are you trying to switch to? It might seem unfair but suppliers are now free to limit tariffs in this way; presumably, it is aimed at retaining customers and not paying price comparison sites a £60 referral fee.
  • edited 27 February 2017 at 4:13PM
    moleratmolerat Forumite
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    edited 27 February 2017 at 4:13PM
    Hengus wrote: »
    Hi - which Tariff are you trying to switch to? It might seem unfair but suppliers are now free to limit tariffs in this way; presumably, it is aimed at retaining customers and not paying price comparison sites a £60 referral fee.
    OP states they are looking at a collective so EDF are undoubtedly paying a finders fee !

    Got to love the way that yet again OFGEM meddling in an effort to make things better has actually made the market less competitive, less transparent and more confusing but seems to have upped the switching figures - box ticked, G&Ts all round (that us suckers have paid for).

    I have just been looking at EnergyHelpline and they now do not publish full tariff details if they cannot switch you through their site.
  • edited 27 February 2017 at 4:39PM
    footyguyfootyguy Forumite
    4.2K Posts
    edited 27 February 2017 at 4:39PM
    molerat wrote: »
    OP states they are looking at a collective so EDF are undoubtedly paying a finders fee !...

    I made that mistake too, originally. But re-reading, I understood it to them mean that the current Eon collective was coming to an end.
    No indication the new EDF tariff was a collective, which would be quite odd if it was if it is restricted to EDF existing customers only.

    Hence my question to the OP as to the source of the email they received. Looks like we may never know the answer to that one though...

    molerat wrote: »
    ...

    I have just been looking at EnergyHelpline and they now do not publish full tariff details if they cannot switch you through their site.

    Someone created a thread about that at the beginning of this month :D
    forums.moneysavingexpert.com/showthread.php?t=5596994

    Now I tend to either use the CEC (but that needs logging into), or Energylinx (same as the CAB use, but you can sometimes switch via them if you go direct - you cannot switch via the CAB version)
  • SystemSystem Forumite
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    The EHL Collective that seems to be doing the rounds in various guises at the moment (e.g.; Daily Telegraph Energy Switch) is EDF Simply Fixed March 2018. No restrictions as far as I can see, with full tariff details on the site. It is a deal, of course, that had to be signed up for in advance but I guess that the OP must know that.
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