Can you help with a query about Plusnet’s landline and broadband package?

in Phones & TV
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Lugh_ChronainLugh_Chronain Forumite
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First of all, I apologise as this is quite a longwinded ask as I’m really trying to make sense of this.

Can someone please answer my query about Plusnet’s landline and broadband packages as I’m not getting anywhere with Plusnet’s customer services, they don’t appear to understand what I’m asking. I’m looking to upgraded from limited to unlimited with Plusnet as my circumstances have change recently. Also, after being directed to their products page on their website landline and broadband with contract is saying it costs £9.99/month, without contract it is £12.49/month. The operative I was chatting to earlier was telling me it’s actually £17 odd quid. They appear to be confusing the matter, or maybe she was trying to push a different deal on to me, she was a bit pushy actually and was more interested in giving me a quote. Anyway, the price per month isn’t my main concern, I really want to know if I would have to pay the activation fee if I were to switch from BT to Plusnet’s landline as I’m an existing customer with Plusnet. Does anyone know anything about this? Will I have to pay the activation fee as an existing customer with Plusnet despite my landline currently being with BT? I’m even more puzzled by this now as I’m not sure whether to op for contract or non-contract as I’m under the impression from an earlier conversation I had with another of their operatives that I won’t have to pay the activation fee regardless if it’s contracted or not. They didn’t actually say anything about it being contracted or not and how much it might cost me overall as I didn’t ask, it’s just that I'm more puzzled by this then ever since after initially asking the question.

Either way I will be switching to unlimited anyway, I would just like this clarified.

Also, will I still be able to use override providers for my all my calls after switching to their landline package? I currently use 18185 and 1899.

TIA
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Replies

  • AndyPKAndyPK Forumite
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    Maybe tell us what u have at present
  • edited 25 February 2017 at 6:14PM
    Lugh_ChronainLugh_Chronain Forumite
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    edited 25 February 2017 at 6:14PM
    Sorry Andy, I have limited broadband with Plusnet and BT as my landline provider. I should have really upgraded to unlimited broadband as I've been streaming a lot of catch up programs on the net lately and as you know this eats up your allowance like nobodies business. I really need to switch to unlimited as this obviously works out cheaper in the long run when streaming stuff
  • edited 25 February 2017 at 7:13PM
    AndyPKAndyPK Forumite
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    edited 25 February 2017 at 7:13PM
    Well in olden terms you need to start to pay plusnet line rental £18 ish and then some money for the BB.

    I doubt you well need to pay activation

    Look on the website to see what it is as a new customer.

    Ring them up and say you want to put the phone and BB together and what can they offer ?

    Hopefully you will get a good deal if they are under the impression you could leave them.

    On the website it says £20 for broadband.
    £25 for fibre. (12 month contracts)
  • AndyPKAndyPK Forumite
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    Yes it is confusing. As they do 3 different contract lengths.

    12m ( cheapest )
    18m
    No contract
  • edited 25 February 2017 at 7:26PM
    Lugh_ChronainLugh_Chronain Forumite
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    edited 25 February 2017 at 7:26PM
    When I checked on their website earlier it said £9.99/month contracted, before clicking through it says £13.49 a month, 12 month contract with £35 activation fee, it's confusing as you say as when you click through it doesn't say whether you have to pay the activation fee as an existing customer. Reason why I wanted to query this before deciding to switch. I'm happy to pay the activation fee if I have to though wanted this clarified first.

    I may do what you've suggested Andy though I think I may leave it till tomorrow, lethargy is starting to set in and really need to switch this computer off. Double checking Plusnet's website for what new customers might pay is also a good idea.

    Thanks Andy.
  • AndyPKAndyPK Forumite
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    As you are an existing customer it's best to do it on the phone.
  • AndyPKAndyPK Forumite
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    You want broadband or fibre ? And what fibre speed
  • Lugh_ChronainLugh_Chronain Forumite
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    I'm happy with broadband as long as I can continue streaming films, videos without any other fees on top of this.


    Will phone them as you say.
  • Lugh_ChronainLugh_Chronain Forumite
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    After logging off just now I realised I forgot to ask about override providers. Do you know if Plusnet allow the use of them? Their operatives weren’t able to clarify this as they said they didn’t know what these are. I’m currently using 18185 and 1899.
  • edited 25 February 2017 at 9:06PM
    AndyPKAndyPK Forumite
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    edited 25 February 2017 at 9:06PM
    I don't know about overriders

    I think I noticed unlimited calls were £4 month ecvening and weekend.
    £8 anytime.
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