3 year guarantee on a pump

northwest1965

I bought a pump for our washing machine in the cellar (pumps water above ground level) in October 2015. It has a 3 year guarantee. (states guarantee not a warranty of that makes a difference?)

In the packaging that came with it, there is no guarantee terms and conditions.

I returned the faulty pump in January and last week we contacted the company about the item. They instantly said that they had emailed us and the pump is covered by the guarantee. We asked for the email to be sent again as we hadn't received it. We keep calling and it is just an answer machine.

Where to go from here?

neilmcl

Have you checked your junk email folder?

What is your actual concern, is it being fixed or not?

northwest1965

Nothing in junk.

They are saying it is not covered by guarantee

agrinnall

Does the manufacturer have a website and does it include any guarantee information? Did you buy it from the manufacturer, and if not are you also looking at your CRA rights with the seller

Rainbowgirl84

Previous thread:-


https://forums.moneysavingexpert.com/discussion/5519896=

[Deleted User]

northwest1965 wrote: »

They instantly said that they had emailed us and the pump is covered by the guarantee.

northwest1965 wrote: »

They are saying it is not covered by guarantee

So which is it???


Multiple threads are really not required...

alumende27

northwest1965 wrote: »

They instantly said that they had emailed us and the pump is covered by the guarantee.

northwest1965 wrote: »

They are saying it is not covered by guarantee

Arggh

Reading the other thread and hearing the name saniflo always reminds me of this:

http://www.diyfaq.org.uk/humour.html#saniflo

They have an interesting design. The motor has poor starting torque and the macerator lots of tiny teeth. Ergo anything that has strands in it catches on the teeth and stops the motor from starting. Things with strands include anything with cotton wool (including cotton wool buds) and anything with cloth. Females in particular must not be allowed anywhere near these devices. If you were unfortunate enough to have the added misery of a sink (oh dear - you were warned) then add hair, strands from woolly pullovers and almost anything else that's at all fibrous.

northwest1965

Moneyineptitude wrote: »

So which is it???


Multiple threads are really not required...

Apologies, they have said it is not covered. However until they are willing to email us again what the fault is, we can't do much more.

With regards to previous pist- pump was fine after small amount if washing powder was cleared from a pipe the thickness of a straw. I will post a screenshot later of advert.

[Deleted User]

northwest1965 wrote: »

With regards to previous pist- pump was fine after small amount if washing powder was cleared from a pipe the thickness of a straw. I will post a screenshot later of advert.

The point is that you should have updated the old thread rather than making a new one.

A new one on the exact same subject is generally regarded as suspicious (which is why another poster linked to the original).

northwest1965

Moneyineptitude wrote: »

The point is that you should have updated the old thread rather than making a new one.

A new one on the exact same subject is generally regarded as suspicious (which is why another poster linked to the original).

Noted. Thank you