Tonik Energy

LandOfConfusion

Well...

Started a dual-fuel switch to Tonik on 3rd April. Got wind (8th April) that they were having some issues with billing and that customer service was, shall we say, not so great. Well I've got a lot of things to deal with right now and frankly don't want the added hassle so cancelled. This was followed 2 days later (10th April) by an email from Tonik confirming that the switch had been cancelled.

Great.

Fast forward 10 days (20th April) and I get another email from Tonik asking for my opening meter readings(!). So emailed both Tonik and Avro (my current/previous provider) asking what was going on and today (22nd April) Avro replied saying that my electricity switch had been cancelled (i.e. was still with Avro) but that despite my request my gas supply had been taken over. It's now 5:45pm and with still no response from Tonik I've sent them another email asking for them to issue and erroneous transfer (ET) request so that Avro can resume supply.

I'll keep the thread updated.

MWT

If Tonik are unresponsive you can just deal with Avro to sort it out, and both Tonik and Avro have deadlines to hit or they will owe you money...

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-supply/youve-been-switched-to-a-new-energy-supplier-without-your-agreement/

er_what

Just check the Google review for an alternative take. They were enough to put me off.

Mikew59

I have just renewed with Tonik for the third year. I have no complaints about them at all they have been quick to answer any queries that I have had.
The only problem that did appear was when they transferred the billing to a new system earlier this year. (That was a IT problem)

LandOfConfusion

Thanks for the replies. Still no response from Tonik to either of my emails although they were kind enough to send me an automated notification that my energy is now supplied by them.

er_what said:

Just check the Google review for an alternative take. They were enough to put me off.

Yes I've seen them... and their replies. What annoys me is they obviously have time to respond to some of those complaints but apparently are to busy to respond to me! And that guy who's claims Tonik owes him £700; I think he's right when he says he thinks they're going bust. Taking customers' money and using it as an interest-free loan is a tactic I've seen done before by companies approaching insolvency and this industry doesn't seem to have a great record when it comes to smaller suppliers going bust.

Actually now I think of it as I've ended my contract within the cooling off period I'm going to cancel the direct debit as well; they're not going to steal my money and make me an unsecured creditor.

krissymcconnell91

Terrible company - Avoid!!!

I was switching from Tonik due to drastic price increases. The switch was then "temporarily" blocked by Tonik as I had an outstanding balance. I paid the outstanding cost on the same day. The switch was then supposed to go through but they didn't unblock it. I then receive another email stating my subscription with Tonik had been renewed anyway and I would be charged an extra £50 every month on top of my usual charge. They have ignored all of my emails and just keep trying to take more money completely disregarding my switch.

Several months later, I have now been sent an unpaid bill reminder with debt collection threats!

Awful customer service, drastic price increases and completely dishonest.

Avoid this scam like company at all costs.

TamasinG

I've just done a dual fuel switch to Tonik and it's been nothing but trouble. I'm at my wits end. I previously had separate gas and electric suppliers. Both were great to deal with, but the electric deal was expiring, and although the gas deal still had a year to run (so I knew I would pay an exit fee to switch out), the savings that MSE energy club said I would achieve made it worth it. So I went ahead. Tonik have done the electricity transfer okay, but haven't even contacted my existing gas supplier yet. I started the switch at the beginning of April and we are now in May. I have rung to tell them my current gas supplier hasn't even heard from them several times, each time spending an hour whilst I got passed from pillar to post and then told I was right and they (Tonik) would have to meet the tariff difference until the switch is completed, but this was only said orally and not confirmed in writing. They said the application is stuck within their system and cannot be cancelled and restarted, and they don't know if or when it will complete. They have however sent me a welcome letter saying they have now taken over my energy supply, and have taken an £80 direct debit, even though they are only supplying my electric. When I phoned, they told me they were cancelling the £80 DD and resetting it up to commence in May at £40, but told me in a confirmation email which I requested whilst I was on the phone to check with my bank to ensure they did not pay it. They subsequently took £80 on 27th April, so I cancelled the DD on the advice of my bank after reading Tonik's email to them. Because Tonik are not legally my gas supplier yet, I'm still paying £69 a month to my old supplier as well. I have penned several emails to Tonik asking for the matter to be resolved . Not a single one has been answered. My old supplier emails me back within an hour when I ask them for updates. Tonik have not even responsed to the email I penned when their billing department emailed me because I cancelled the direct debit (as I couldn't afford to pay two suppliers for the same gas supply) and they threatened to drop me to a more expensive and penal tariff. Now, when I ring them to try and get things worked out, I spend at least half an hour waiting but no one answers, so I give up. They are hiding behind the Coronavirus situation to justify not answering calls or emails. I'm at my wits end, wishing I'd never touched them with a barge pole, and wishing I could go elsewhere. But I'm in limbo, and if I try and leave Tonik, although there have been a catalogue of errors and they're clearly in breach of contract, they will no doubt try and invoke exit fees. As they wont answer phone calls or emails, I'm at a loss as to where I go from here. Tonik are despicable!

inspectorperez

It is very sad to read the three previous posts and to comprehend the stress that this company is causing.

The company's own auditors indicate that there is a reasonable possibility that the company could fail sometime before March 2021 and whilst there is a crumb of comfort in the safeguards provided by OFGEM, it in no way compensates for the grief which it is causing those unfortunate enough to become entrapped in a supply contract with them.

Some would sincerely wish that the company would do the honourable thing and call in Administrators before any more harm is done to the state of customers' mental health.

inspectorperez

Customer 1 star Trustpilot Review headlines in last 4 hours for Tonik.

1). "Used to be Good..."

2). "Lack of Exit Bill"

3). "I am still waiting for my final bill...."

4). "Awful Start to my Account with Tonik..."

5). "What Other Company Pushes Up Your...."

6). "I would advise against signing up....."

7). "I have never received a bill since ...."

8). "Cheap energy, Terrible Customer service, Avoid"

I know we all have off days, but this company seem intent on setting a new low standard for the Energy Industry

LandOfConfusion

I had an update from Tonik yesterday! I was sent what looks like an automated email saying that they were "sorry" and are "in contact with your preferred supplier to sort it out". We'll see. After all it's only taken them 22 days to respond yet only a few hours to reply to those Trustpilot reviews.