Viagogo + Stubhub

GSquaared

I got tickets for an event in Spain where I was meant to be going on holiday. The event hasn't sold out but I am no longer going so I listed the tickets on viagogo and StubHub to try and get some money back off the trip. The tickets must have sold out and I got an email off both websites saying that the tickets were sold but I only have one set of tickets and both websites are looking me to post them. They state if I can't provide the tickets I'll have to pay for a replacement fee and the ticket prices have sky rocketed. If I cancel my card will I have to pay this replacement fee? How do I get out of this honest mistake

Fosterdog

You'll probably have to pay, you sold tickets that you didn't have so choose which one you will send to and pay the charges for the other. In future only use one of the sites and ake sure you read all terms and conditions first.

DCFC79

GSquaared wrote: »

I got tickets for an event in Spain where I was meant to be going on holiday. The event hasn't sold out but I am no longer going so I listed the tickets on viagogo and StubHub to try and get some money back off the trip. The tickets must have sold out and I got an email off both websites saying that the tickets were sold but I only have one set of tickets and both websites are looking me to post them. They state if I can't provide the tickets I'll have to pay for a replacement fee and the ticket prices have sky rocketed. If I cancel my card will I have to pay this replacement fee? How do I get out of this honest mistake

Why did you list on both sites ?

Cancelling the card wont work, dont you think they will have thought of this and have measures in place if people cancel the card.

GSquaared

I thought the chances of the tickets being sold was low so i thought i had time to cancel on the other before the sale. If they only have my card details not bank details can i not cancel the card and tell my bank to not pay them anything?

Fosterdog

Cancelling cards rarely works for things like this, they can still request the payment and if your bank queries it they just have to show that you owe them and the bank will allow the payment.

The alternatives would be the debt being sent to debt collectors or a small claims court claim which could result in you ending up with a CCJ and affecting your credit rating for six years.

shaun_from_Africa

GSquaared wrote: »

I thought the chances of the tickets being sold was low so i thought i had time to cancel on the other before the sale. If they only have my card details not bank details can i not cancel the card and tell my bank to not pay them anything?

If a payment has been pre-authorised by the account holder then cancelling the card doesn't cancel the authorisation.

Think about car hire or hotel bookings.
If cancelling a card stopped any earlier authorised payments or agreements, you could say in a nice expensive room and pay when you checked out then cancel the payment card.
When the hotel staff later found that you had emptied the minibar, they wouldn't be able to get the payment from you without legal action.

unholyangel

OP you might still possibly be in with a chance.

I've yet to check stubhubs T&C's but viagogos says that after the buyer has made an offer and viagogo have checked they have the funds available, the seller has 48 hours to confirm the sale & then goes on to explain if you confirm the sale and can't provide the tickets, you will be charged for replacements.

So, did you confirm the sale?

ETA: Have read stubhubs and imo there are some huge problems - namely that you listing the tickets legally amounts to an invitation to treat only but stubhub try to class it as an offer. Your contract with them is governed by the laws of california so thats something to keep in mine but generally the language of law and its principles are international.

Personally if anyone was looking to sell tickets, I would advise them to avoid stubhub like the plague. Their T&C's don't strike me as fair or balanced at all.

SouthUKMan

Can I make a sincere suggestion? I would very seriously consider paying for an hour or two of a solicitor's time to go through both companies terms and conditions in order to establish 100% factually what your position is. People on here can offer some great advice (and I am in no way devaluing the many excellent contributors), but there are times in life when you you really do need the services of an expert for your own peace of mind and legal / financial protection. At the end of the day you had a single pair of tickets that were resold by two companies. There will be some form of contractual obligation. On the one hand, people could say this was an honest error of judgement on your part - but on the other hand, people could say this was fraud. I rather suspect that the company who doesn't receive your tickets will be looking to make some kind of claim against you as they stand to lose out financially and run the risk of their client (who 'bought' your tickets) leaving negative feedback (unfairly) against them. I'm sorry to say that you will have to deal with this and not bury your head in the sand by simply trying to cancel your card.

Fosterdog

SouthUKMan wrote: »

Can I make a sincere suggestion? I would very seriously consider paying for an hour or two of a solicitor's time to go through both companies terms and conditions in order to establish 100% factually what your position is. People on here can offer some great advice (and I am in no way devaluing the many excellent contributors), but there are times in life when you you really do need the services of an expert for your own peace of mind and legal / financial protection. At the end of the day you had a single pair of tickets that were resold by two companies. There will be some form of contractual obligation. On the one hand, people could say this was an honest error of judgement on your part - but on the other hand, people could say this was fraud. I rather suspect that the company who doesn't receive your tickets will be looking to make some kind of claim against you as they stand to lose out financially and run the risk of their client (who 'bought' your tickets) leaving negative feedback (unfairly) against them. I'm sorry to say that you will have to deal with this and not bury your head in the sand by simply trying to cancel your card.

Unless it can be done in an hours free session a solicitor will cost anywhere from £120-£400 an hour ex VAT, OP is already concerned about the cost and hiring a solicitor will more than likely wipe out any refund possible in fees.

Unholyangel has done what you suggest using a solicitor for and has found stubhub to be based in California, therefore will be governed by their laws a U.K. Solicitor will be highly unlikely to know those laws so would have to spend several hours researching and any action taken even if it is possible would be done in California.

The terms on Viagogo will be the best chance of get out but only if OP either wasn't given the option to accept or reject the sale or did reject in time and the sale has still gone ahead. If they were given that chance and either accepted or didn't reject before the deadline then they won't stand a chance at all of getting out of it.

nomoneytoday

Sorry I have no sympathy.
IMHO it's sites like these which stop the real fans from buying tickets when events are originally released.

agrinnall

nomoneytoday wrote: »

Sorry I have no sympathy.
IMHO it's sites like these which stop the real fans from buying tickets when events are originally released.

I don't disagree with you in principle, but in this case the OP was trying to make sure a real fan was able to go to a concert that they couldn't get to themselves. Unfortunately they've made a mess of it and it'll probably cost them to get out of it, but until the original sellers of tickets make it possible for people who find themselves in the OP's position to resell through them it's necessary to use specialist resellers or just throw the tickets away and take the loss.