Any advice welcome.

LRT1

I did ring 101 for the Police when the manager wouldn't let me out of the barrier. The person who answered was lovely but said it was a civil matter and the police could not get involved. There will be a recording of my call to the police.

My car wasn't clamped or immobilised but I was prevented from leaving by the very solid barrier that the manager refused to raise until I had paid £25.

LRT1

And he was a voice on the end of a machine as he refused to come to the barrier or tell me where his office was located.

LRT1

Location - The Podium car park, Bath.

Owned by O & H Properties and managed by Savills. I have left !!!!!! reviews.

When it first happened I didn't realise that a token was needed to get out (just thought the receipt was what I needed to exit barrier). When I got in contact with the company I told them that there was no token issued but they have replayed the footage and said that a token did indeed come out of the machine after I paid and I 'walked away' so tough.

I still think the £25 is a disproportionate amount to fine me when a) they will have suffered no loss as I paid and b) even if they need compensation surely it should be under £5?

Still fuming.

LRT1

Oh and I'm not alone!

https://www.yell.com/biz/the-podium-car-park-bath-144977/

fisherjim

LRT1 wrote: »

Location - The Podium car park, Bath.

Owned by O & H Properties and managed by Savills. I have left !!!!!! reviews.

When it first happened I didn't realise that a token was needed to get out (just thought the receipt was what I needed to exit barrier). When I got in contact with the company I told them that there was no token issued but they have replayed the footage and said that a token did indeed come out of the machine after I paid and I 'walked away' so tough.

I still think the £25 is a disproportionate amount to fine me when a) they will have suffered no loss as I paid and b) even if they need compensation surely it should be under £5?

Still fuming.

It isn't a fine a private company cannot "fine" anyone!

But you seem to have been charged their standard fee for a lost token:

http://www.bathpodium.co.uk/bath-city-centre-car-parking.html

Nice parking confusion scam, no appeal, no pretend fine no need to join any parking association just a nice little earner!

LRT1

It isn't proportionate though is it?

fisherjim

LRT1 wrote: »

It isn't proportionate though is it?

Probably not reflective of cost, but I fear you won't get anywhere with this one apart from a bit of satisfaction from making a fuss over how totally unfair it is.

Coupon-mad

LRT1 wrote: »

My car wasn't clamped or immobilised but I was prevented from leaving by the very solid barrier that the manager refused to raise until I had paid £25.

Your car was immobilised because you were prevented from leaving. Have you read the law on it yet?

LRT1

Refused to let you out = against the law. POFA 2012, falls foul of 'vehicle immobilisation'

I've had a look at this and I'm guessing that they would argue that all I needed was a replacement token and I would be free to leave. What I'm less clear about is how much is reasonable to charge for a token?

£25 seems like extortion.

LRT1

The owners O & H Properties are a couple of billionaires on The Sunday Times Rich list. It isn't like they need the small amount of profit that this must generate from the confused, elderly and probably tourists.