Dishwasher problem

Fosterdog

flyer wrote: »

One solution is to go back to Currys today, buy a new one, take it home and put the old one in the box and take it back tomorrow for a refund.....

Except that won't work as there is no right to a refund only a repair if one is being offered, you'll just be wasting your own time and fuel and getting yourself more frustrated when they say no.


ETA: just realised you meant fraudulently returning the existing one pretending it is the new one. Won't work I'm afraid, even if you go back on the day of purchase claiming a fault they have the right to get an engineer out to confirm the fault. As soon as they call up to arrange it for you they will need to give the serial number and there will already be a repair case open for it.

ThumbRemote

neilmcl wrote: »

I'd say 3 weeks for a repair is perfectly acceptable. It's only a dishwasher after all and his personal circumstances regarding having to use the bathroom sink because of building work is not really their problem.

Actually his personal circumstances are relevant to this. The consumer rights act specifically refers to significant inconvenience to 'the consumer' - not a general consumer, but the specific consumer who bought the item.

It is, of course, a different question whether taking your crockery upstairs to wash up is a significant inconvenience - which you alluded to in your second post. It may be an inconvenience, I'm not sure it's significant.

flyer

The moral situation apart, I was under the impression that under the CRA 2015 he would have the right to a full refund?

neilmcl

flyer wrote: »

The moral situation apart, I was under the impression that under the CRA 2015 he would have the right to a full refund?

Only within the first 30 days. After that a repair/replacement can be offered and only if that fails then a full refund should be offered. Also, this applies for the first 6 months after which a partial refund can be offered to take into account usage.

lincroft1710

flyer wrote: »

The moral situation apart, I was under the impression that under the CRA 2015 he would have the right to a full refund?

And since a refund can sometimes take up to 28 days to process it wouldn't necessarily have helped his situation.

Can he not invest a few pounds in a large plastic bowl, fill it with hot water and use that?

Fosterdog

flyer wrote: »

The moral situation apart, I was under the impression that under the CRA 2015 he would have the right to a full refund?

He would have the right to a full refund, but they have the right to confirm the fault first, they are not repair engineers in store so they will contact the manufacturer for an RMA number, when they do this they will have to give all the details of the product and a description of the fault. This is where the serial number will go against you, even without that issue they would likely want an engineer to come to your home and test it before confirming the fault. It could easily be an installation error or user error so they won't just take your word for it.

Although your son would have rights fraud aside the shop also has rights to protect them from people doing things like the exact thing you said you want to do

meer53

Washing up bowl ? No need to take all the dishes upstairs really.

flyer

meer53 wrote: »

Washing up bowl ? No need to take all the dishes upstairs really.

See post 1. He doesn't have a sink downstairs!

DaftyDuck

He doesn't need a sink downstairs, that's what the bowl is for.

ThumbRemote

It's hardly less inconvenient to bring the water downstairs than it is to take the crockery upstairs