EE and my mother

redux

Kim_13 wrote: »

The 64GB is probably the only thing that is appropriate for her. 64GB would at the time have been the second smallest available, regardless of whether she has the 6s or the SE. The smallest is 16GB. The full quoted capacity is never usable due to the iOS taking up space (I believe my 16GB iPad has around 12GB usable) so with 10GB used she may have struggled with space in the future had she had the 16GB. I assume she would keep her phone for at least a relatively long period before replacing it. A 32GB (probably what she actually needs)

Nothing in your post seems to discuss other phones on the market.

I have a cheap Android dual SIM phone. It has 16 GB of memory and cost me £52.

Nearly 10 GB of memory is still available after 8 months. If I later get carried away filling it with music and other downloads and start panicking, I can buy a 16 GB card for about £6 or 32 GB for around £12

As for my use, I could have achieved the usage of the OP's mother for zero cost per month, and others would probably have been fine on £5 a month.

Fortunately my mother isn't bothered about mobile phones, needs a bit of coaching to remember how to use a basic Nokia after a gap of months. She's spent only about a quid ever, much of it last week ringing me and one of my brothers from on holiday abroad.

Kim_13

redux wrote: »

Nothing in your post seems to discuss other phones on the market.

I have a cheap Android dual SIM phone. It has 16 GB of memory and cost me £52.

Nearly 10 GB of memory is still available after 8 months. If I later get carried away filling it with music and other downloads and start panicking, I can buy a 16 GB card for about £6 or 32 GB for around £12

As for my use, I could have achieved the usage of the OP's mother for zero cost per month, and others would probably have been fine on £5 a month.

Fortunately my mother isn't bothered about mobile phones, needs a bit of coaching to remember how to use a basic Nokia after a gap of months. She's spent only about a quid ever, much of it last week ringing me and one of my brothers from on holiday abroad.

The iPhone is overkill certainly, but OP's mother has had the phone for 5-6 months now. The phone will have depreciated in value, so they are not going to allow her to return it for one on a cheaper contract and lower her bill accordingly. It would have been a long shot even within the first few weeks, given EE's lack of a cooling off period. No one needs an expensive handset, they are a luxury taken by some. Even if EE accepted they had not acted properly in this case (unlikely), contract selling would need to become the next packaged bank account scandal before anything major was done.

The OP has not indicated so far that his/her mother would like to sell the phone to recoup some of her outlay. If this route is to be taken, then of course we could suggest other phones that might meet her needs.

In my original post, I was looking at it from the perspective that those who are sold cheaper 16GB iPhones could be worse off; they can't add a memory card later so could be spending nearly as much for a phone that doesn't meet their needs for very long. The OP's mother will at least never have that problem.

redux

Apologies. Your post read to me as if it was justifying that it was the right phone (and therefore nothing to argue about), especially as it started with "The 64GB is probably the only thing that is appropriate for her."

gycraig_2

Is it possible she chose a higher monthly plan to keep up front costs down ?.

Did she have an iPhone before? Having worked in mobile retails I would ty my hardest not to sell a 16gb iPhone even little old ladies fill them

McKneff

Where is this sim only deal for a fiver tb had please

[Deleted User]

McKneff wrote: »

Where is this sim only deal for a fiver tb had please

Plusnet for starters do one:500MB data, 250 minutes, 500 texts

or £7.50 for: 2GB data, 1000 minutes, Unlimited texts

macman

OP, if you want to contact EE or make a formal complaint, then you'll need your mother's written authorisation to do so-they won't discuss her account with you otherwise.
Unless she clearly lacks mental capacity (as opposed to being a bit vague and non-teccy), then I don't think you have the slightest hope of a successful claim of mis-selling. It would be her word against the sales rep's, and they will say that she chose that phone and bundle of her own volition.

AndyPK

McKneff wrote: »

Where is this sim only deal for a fiver tb had please

or virgin mobile starting at £6

Herongull

Sell the phone and get her a decent chinese android for £50 to £100 and when the contract expires get her on PAYG (or a £5 a month capped sim only contract).