Co-op Energy Login problem

Crag30

Hi
Is anybody else able to login to their account wih co-op energy?

I rang them Monday as they had taken double the amount of our normal direct debit even though we are nearly a quarter in credit.
I had to email them after and the auto response stated it could take up to 4 working days for a reply.

So in the mean time I've tried logging in to see if it's been sorted, but all i can get is "site down for maintenance" :mad:

lizzietwo

Co-operative Energy appear to have learnt nothing since the problems I experienced with them a year ago.
In December 2016 they took the usual direct debit payment and promptly took another the following day. I contacted both my bank and Coop Energy and had one payment credited back to my account.
Since then no direct payments have been taken for January or February. I spoke to Nathan at Coop Energy on 7th February who stated that a payment would be taken on 25th February followed by normal March payment. I was not convinced and asked to speak to a Supervisor.

Nathan came back to say Supervisor saw no reason to speak to me as what he had already told me was correct. He assured me that payments would be taken. No payment has been taken for 25th Feb. and on contacting my Bank it transpires that the direct debit was cancelled by the Coop on the 6th December, instead of just amending the one overpayment.
Nathan also told me he was sending query regarding mix up to Billing Dept. who would reply in 10 day. Nothing has been received.

I gave meter readings on line on the 13th February 2017 for a bill which I believe should have been produced around the 19th February, no bill has been produced.

I am now moving back to my previous Supplier, however I worry that with no proper quarterly bill produced and what will be one quarters payments missing from my account I will be in for a rough ride.

If switching to the co-op saves just a few pounds I strongly recommend Forum members not to do so - you will spend that in phone calls and useless conversations

markharding557

It's back up now!

beattiesman

not for me it isn't cant log in