Three not providing contracted service

spendaholic

Frozen_up_north wrote: »

Like Superpauk, I've raised issues over coverage and also poor data rates, I've no particular affinity to Three but have found them quite obliging once you get beyond their initial call centre staff.

They should be able to give you an update on what is happening to your local mast site.

Yes, this is mostly why I've stayed with them for so long. As I said above, though, they keep giving me a rolling 7-day completion and it still won't be fixed before 20 Feb, which is 20 days without service. And they didn't even know there was a problem with the mast until I reported it.

[Deleted User]

superpauk wrote: »

Im with 3 and had some issues with signal in my area. After calling up they had it fixed within a week. Have you ever had good signal at your address or is this a recent issue?

Im shocked they haven't had an engineer out to look at the problem.

"their local mast has been down since 31 January"

It is in the original post, although where 28 days of no signal comes from I'm not sure.

spendaholic

Colin_Maybe wrote: »

where 28 days of no signal comes from I'm not sure.

They said after 28 days of no signal I could be released from my contract, but not before, with this 60/40% offer.

d123

spendaholic wrote: »

Hmm, I have a friend who works at Hutchison and a family member who works at an O2 call centre. They're both saying the merger will still go ahead ... BUT, not the issue here! (Just interesting to still watch, perhaps ...)

It was rejected by the European Commission and also by the UK authorities (OFCOM and the CMA) about midway through 2016, its dead and buried.


https://www.gov.uk/cma-cases/ck-hutchison-holdings-ltd-ckhh-telefonica-europe-plc-o2-uk-merger

EC release
http://europa.eu/rapid/press-release_IP-16-1704_en.htm