TSB account has ended in a disaster help!!!

Terry98

I switched to TSB a couple of months ago and have found their customer service to be excellent.

One of the early DD's was not collected, which was not their fault, but they did everything they could to sort it out.

Everything else has been as good as my previous bank account, which I had for many years.

System

mt99 wrote: »

See I told you they had pretty good customer service ! now if it had been HSBC...

Average, at best.

I opened an account for spending last year, all fine until a month after my switch, I went to use an ATM and it basically blocked the whole account.

Was a major PIA to fix as TSBs opening hours are aren't the best. I had other accounts but had to jump through various hoops to get my funds back and close the account.

vet8

mt99 wrote: »

in answer to your specific question I think TSB have a pretty good customer service record generally
doesn't help you of course but as I said they are normally pretty good

I could not disagree more,. TSB's customer service is RUBBISH.

I am in the middle of a long dispute with them and I am used to having to telephone 3 times to get the right person, being kept on hold for 10 minutes then getting treated like s**t. Basically TSB do not give a f**k about their customers. Excuse my language, but I am irate about this bunch of idiots. For customer service I would give them 0 out of 10.

mgdavid

vet8 wrote: »

I could not disagree more,. TSB's customer service is RUBBISH.

I am in the middle of a long dispute with them and I am used to having to telephone 3 times to get the right person, being kept on hold for 10 minutes then getting treated like s**t. Basically TSB do not give a f**k about their customers. Excuse my language, but I am irate about this bunch of idiots. For customer service I would give them 0 out of 10.

TSB have been absolutely marvellous for me, they've looked after a few grand for a few years and absolutely nothing has gone wrong. Then again I've not screwed anything up or had finger trouble or forgotten and consequently failed security.

vet8

mgdavid wrote: »

TSB have been absolutely marvellous for me, they've looked after a few grand for a few years and absolutely nothing has gone wrong. Then again I've not screwed anything up or had finger trouble or forgotten and consequently failed security.

I have not done any of those things either.

TSB made a mistake and closed my business account. They admitted (reluctantly) that it was their mistake, fair enough mistakes happen, but it is the follow up which has really hacked me off. It has now been 2 and a half months and I still have no business account and the time and effort I have expended trying to sort this is mind-boggling. Part of the problem is that the only way they will communicate with anyone is by telephone, that is difficult for me as I cannot spend half an hour or more of my working day on a personal phone call. Understandably, my boss would not be too happy, and I can only call them within normal business hours.

When I do call I get very pleasant people on the phone, but no-one can help me with the problem. I am now trying to open a new account and that is even more aggro, really I could write a book about it.

mgdavid

vet8 wrote: »

I have not done any of those things either.

TSB made a mistake and closed my business account. They admitted (reluctantly) that it was their mistake, fair enough mistakes happen, but it is the follow up which has really hacked me off. It has now been 2 and a half months and I still have no business account and the time and effort I have expended trying to sort this is mind-boggling. Part of the problem is that the only way they will communicate with anyone is by telephone, that is difficult for me as I cannot spend half an hour or more of my working day on a personal phone call. Understandably, my boss would not be too happy, and I can only call them within normal business hours.

When I do call I get very pleasant people on the phone, but no-one can help me with the problem. I am now trying to open a new account and that is even more aggro, really I could write a book about it.

I was at first confused by it being a business account and yet a 'personal' phone call during the day!
Presumably symptomatic of having a daytime employment and some sort of private business at the same time?
I trust you have disclosed this outside business to the employer?