Delivery charge

Debbiedex

I paid over £100 to ave a new car delivered. They failed to delivery it when stated leaving me without a car as I had transferred my insurance to the new car. They did not call to advise of no delivery. 24 hours late they turned up. Have I any rights to get money back

mcpitman

Debbiedex wrote: »

I paid over £100 to ave a new car delivered. They failed to delivery it when stated leaving me without a car as I had transferred my insurance to the new car. They did not call to advise of no delivery. 24 hours late they turned up. Have I any rights to get money back

Simple answer = yes
Complex answer = maybe based on T&C's signed at the time of sale.
Annoying answer = no (did you get the right date of delivery, in writing and other "get out clauses")

marlot

When my new car was delayed by 24 hours, I negotiated a tank of fuel.

(slightly easier, because I was collecting it in person so I took the salesman out with his fuel card!)

angrycrow

Recommend you check it closely for any new damage or repairs as this is often a reason for late delivery I.e. Delivery driver bumps it on the way over and takes it back to depot for repair. Of course this is just one possibility.

Debbiedex

Had an email earlier on the day of delivery confirming it for that day !

dannyrst

How much do you want? What was your hardship in not having a car for the day?

debtdebt

They still delivered the car so the cost of delivery has still been incurred by them. If you want to claim for 1 day's loss of use, go for it. You'll probably get one day's hire of an equivalent vehicle which depending on the car will be £25-75? What are you going to do if they refuse? Take them to Court?

forgotmyname

Your current car was in part exchange? So you were not without a car. You could have called the insurance up and said you made a mistake.

Hintza

Debbiedex wrote: »

They failed to delivery it when stated leaving me without a car as I had transferred my insurance to the new car.

We have all done similar in the past but most of us have learnt the hard way that you don't effect any changes until the new car/sofa/bed etc is in place. Otherwise you end up in a towering rage which just isn't good for your blood pressure.

Have a go at them, keep a smile on your face and you might get something lose the plot and it will be game over.

Debbiedex

No my car was not in part exchange.

Debbiedex

Not having a car for a day meant I could not pick up someone from hospital who then had to get a taxi home. I had to borrow a car so that I could get to work the next day. So it did cause alot of hassle !