DUAL RATE E7 EON smart meter. How to take final reading when changing supplier.

Whatdo

Hi,

Had an EON electricity smart meter installed using economy 7. ie DUAL RATE. This came with a remote display that does not give individual Night and Day figures but only total Kwh reading.

Ok so now Scottish power are asking me to take my meter readings. But nowhere that I can find, and I have looked, has either supplier identified how this is done. I have been made aware that the smart meter “remote display” will not work after switchover. The actual meter at the service head has a display with a keypad but the display is blank.


The meter is type code MAX10Z
SECURE Liberty 100 type code E1S0B1


EON wrote to say that the final reading will be provided by my new supplier BUT Scottish power are asking me to provide the reading of night and day rate.


I have fiddled with some buttons on the keypad and the display lights up with some reference letters but no instructions.


Anyway how do I read this properly?
What do all the reference letters mean on the display?
How do I read it in the future after switchover?
Will I have to have a new meter installed?


Could anybody out there help out here.


Many thanks


Cheers.

matelodave

Does the E0N website not tell you how to read the meter. Most suppliers tell you.

It's up to you to read the meter and give the reading to your new supllier on transfer day or the day before (dont give it to early). Make sure you take note of the readings yourself - take photo's if you can and keep them safe.

It's unlikely that your smart meter will work with your new supplier so you should start reading it regularly yourself - at least monthly and send these to your new supplier and CHECK that they are being used in your statements/bills. Do not accept estimates, get them corrected and check that your payments are keeping in line with your consumption

SP might change your meter but they may not but it doesn't matter, it will still work as an electricity or gas meter but you may not get all the info on your in-home display that you did before.

Whatdo

matelodave wrote: »

Does the E0N website not tell you how to read the meter. Most suppliers tell you.

This is the subject of the post, and neither eon nor scottish power give information how to manually read a DUEL TARIFF "smart meter the property of EON".

matelodave wrote: »

It's up to you to read the meter and give the reading to your new supllier on transfer day or the day before (dont give it to early). Make sure you take note of the readings yourself - take photo's if you can and keep them safe.

This is why I am trying to read it. might sound sensible to leave reading until closer to switchover date, thankyou.

matelodave wrote: »

It's unlikely that your smart meter will work with your new supplier so you should start reading it regularly yourself - at least monthly and send these to your new supplier and CHECK that they are being used in your statements/bills. Do not accept estimates, get them corrected and check that your payments are keeping in line with your consumption

SP might change your meter but they may not but it doesn't matter, it will still work as an electricity or gas meter but you may not get all the info on your in-home display that you did before.

The remote display and the analysis it gave was fun for a while and probably still usefull. however now that habits have changed it has become obsolete and I was always prepared to bin it.

I would rather spend a contract length at a much cheaper rate ~£100 P/Y than have a little dinky remote display that has served its purpose. Maybe go back to Eon again if they provide an attractive quote. But I do not see any advantage now of paying extra for the dinky remote display......... especially as it has not been designed to provide separate dual rate E7 meter readings.


Many thanks for your reply

Cheers..........

footyguy

Whatdo wrote: »

This is the subject of the post, and neither eon nor scottish power give information how to manually read a DUEL TARIFF "smart meter the property of EON"....

How do I read my meters?


Smart meters (digital display)
If you have an electricity single rate smart meter, the display will automatically show the reading.
If you have an electricity dual rate smart meter, press and release the blue display button and this will show rate two.
For gas smart meters, press and hold the red button A for 5-10 seconds, this will then display ‘Credit ON’. Press and release button A, and the meter will display the reading.

https://www.eonenergy.com/for-your-home/help-and-support/metering-questions

Whatdo

Thanks FootyGuy,

Had the link,
however when I press the blue button A the readout is as follows

VEND MODE
Delay then scrolls
REJECTED
then scrolls
INCOMPLETE
and then goes back to being permanently blank


Vend I presume is short for Vendor ie supplier. I get rejected maybe because I need to enter a code into the numeric keypad.
It would appear then on that basis my meter is locked.

I am sure that I am not the only EON customer who has this issue, I am a credit customer and pay by variable DD.

Certainly wishing I never agreed to have this unit fitted.

Thanks again for the link, it just doesn't work for my E7 smart meter although I do have a blue button....so they have been some help. Thanks for searching for the link.

Cheers..

matelodave

You could try phoning or e-mailing EoN.

missy_manic

To get the Economy 7 (E7) readings on Eon's Secure Liberty 100 smart metre, press the '6' digit. You will then see 'IMP R01' (reading 1) and 'IMP R02' (reading 2).

I only figured this out from another post (on this forum) about getting readings with the same metre but for OVO electric.

I rang Eon today to give them the figures and they said that yes, those figures are the Economy 7 readings - just press '6' to see them.

Hope this helps. You're right - there are literally NO instructions anywhere on the Eon website.

Missy x

Whatdo wrote: »

Hi,

Had an EON electricity smart meter installed using economy 7. ie DUAL RATE. This came with a remote display that does not give individual Night and Day figures but only total Kwh reading.

Ok so now Scottish power are asking me to take my meter readings. But nowhere that I can find, and I have looked, has either supplier identified how this is done. I have been made aware that the smart meter “remote display” will not work after switchover. The actual meter at the service head has a display with a keypad but the display is blank.


The meter is type code MAX10Z
SECURE Liberty 100 type code E1S0B1


EON wrote to say that the final reading will be provided by my new supplier BUT Scottish power are asking me to provide the reading of night and day rate.


I have fiddled with some buttons on the keypad and the display lights up with some reference letters but no instructions.


Anyway how do I read this properly?
What do all the reference letters mean on the display?
How do I read it in the future after switchover?
Will I have to have a new meter installed?


Could anybody out there help out here.


Many thanks


Cheers.

Whatdo

Whey hey !!

Spent a while on phone today with EON. Eventually it went well but only after requesting to speak to the "SMART METER DEPT" and number of issues concerning this issue were discussed.

I was informed that EON have installed 3 different types of E7 smart meters over the years. Mine certainly more than a year ago.

The website only mentions how to read the latest model E7 smart meter and even then instructions are sparse. EON say that the policy is to soon provide detailed instructions as to how to read smart meters that are being installed from April, just in case your remote display was to find itself down the toilet! They apologise that there are no instructions available on the website for the previous models and they accept the point that those instructions should have been made available on their website.

They have agreed to send me copy of full instructions for my model which they have on their intranet.


On the issue of being inside my property but the property of EON.
"Now bear with me"
The unit has a numeric keypad and additional keys. the keypad is exposed, the fact that it is not secure indicates that any person can physically push those unprotected buttons. My service head is 150mm from floor level. If it is intended that unqualified persons should push those buttons then they should feel confident that they can do no damage. On my meter as I have said earlier by following the instructions given by EON on the website I invoke the VENDOR MODE and then it asks for a CODE. This suggests that there are settings that can be altered by the keypad input. Whether by random button pushing access can be gained is another debate!

I claimed that by not providing details to customers on how to read the service head meter was divisive in that it was preventing people who were not confident enough to "fiddle with buttons they know nothing about" and fearful of the consequences , from changing supplier.

"I can't change supplier because I have been told my smart meter will probably stop working, and I might be charged thousands of pounds for estimated electricity I have not used" and " to read my meter I have to press different buttons... what if I press the wrong button? will I turn of all my electric?"
These are not only very real concerns, but genuinely spoken!


Another question is what output can I expect this model of E7 meter to provide AFTER switchover. This was not resolved during the call. I did not expect them to know the answer to that more technical question. However I did some systematic button pushing yesterday and mapped all the individual outputs whilst still with EON.

The EON representatives that I spoke to were very helpful and, I felt, took my points seriously.

My official complaint remains open until I have received instructions for my model, but I will be expecting an update on the progress regarding user manuals for all older model smart meters being easily available online for everyone who retains one in their property.

Thats all for now, I will try to remember to provide the update, thanks to all who have replied,

missy_maniac has provided a very good answer...:T so number 6 it is... she wins the prize!!!!


Cheers....

georgethe23rd

This is exactly the same problem I was having last night. I'll try the suggested solution tonight. Thanks ever so much.

msallen

Just a further anecdote (Economy 7).

Eon installed a Liberty 100 at my house about a year or so ago and it worked fine with them. I switched to Robin Hood Energy about 4-5 months ago and it never worked. I kept complaining about the estimated bills and said that I was happy to read it myself if they told me how. They never did tell me but they did (apparently) come out and take a reading themselves about 2 months ago, but then went back to the estimates.

I recently initiated a switch to Scottish Power. They are only fractionally cheaper, but I was hoping they would perhaps be more competent with the Smart meter. How wrong I was. I am now at the stage of having to submit my starting reading with them.

I have come up with the following figures, but I am waiting to see whether they say these are the right ones or not !

On the display (at the main box, not the little handheld unit) press 9 and this will show you the total kWh usage.

Now press 6 and the display will cycle through numerous values - including "IMP RO2", then the next value is the day reading, and "IMP R01" then the next value is the night reading.

For example in my case pressing 9 gave me 10107.8
IMP RO2 was 5709.3
IMP R01 was 4398.4

RO1 and RO2 add up to 10107.7 which allowing for rounding errors seems right!

(Edited to add that I am on Economy 7, hence the need for two values - if you only need a single value, then button 9 alone seems simple enough)

System

msallen wrote: »

Just a further anecdote (Economy 7).

Eon installed a Liberty 100 at my house about a year or so ago and it worked fine with them. I switched to Robin Hood Energy about 4-5 months ago and it never worked. I kept complaining about the estimated bills and said that I was happy to read it myself if they told me how. They never did tell me but they did (apparently) come out and take a reading themselves about 2 months ago, but then went back to the estimates.

I recently initiated a switch to Scottish Power. They are only fractionally cheaper, but I was hoping they would perhaps be more competent with the Smart meter. How wrong I was. I am now at the stage of having to submit my starting reading with them.

I have come up with the following figures, but I am waiting to see whether they say these are the right ones or not !

On the display (at the main box, not the little handheld unit) press 9 and this will show you the total kWh usage.

Now press 6 and the display will cycle through numerous values - including "IMP RO2", then the next value is the day reading, and "IMP R01" then the next value is the night reading.

For example in my case pressing 9 gave me 10107.8
IMP RO2 was 5709.3
IMP R01 was 4398.4

RO1 and RO2 add up to 10107.7 which allowing for rounding errors seems right!

(Edited to add that I am on Economy 7, hence the need for two values - if you only need a single value, then button 9 alone seems simple enough)

Suppliers have been allowed to choose their own smart meter manufacturer - not ideal from a consumer perspective.

This is what the Ovo site states:

https://www.ovoenergy.com/ovo-answers/topics/smart-technology/smart-meters/how-do-i-take-a-reading-on-my-smart-meter.html