How to proceed

ColinO11

About 7 weeks ago I started to switch energy suppliers. 5 weeks ago my supplier who I was leaving rang to offer me a better deal. I accepted to stay but because I was out of my 2 week cooling off period, my current supplier had to raise an objection with my new supplier.
I was told this would be done and I would stay with my original supplier. I have since found out this wasn't done and my switch went ahead. 3 weeks ago my original supplier called again asking if I wanted to switch back, a tad confused at this time because I thought I had already committed to staying, I answered yes of course. This month I have paid my original suppliers final bill, my new supplier who I didn't know I was with's first monthly payment and now received a letter from them saying I have to pay £60 to quit a supplier who I was led to believe wasn't going to supply me in the first place !! Can anyone advise me on how to proceed. Please !!
Thanks

dogshome

Sorry, but you seem to be between a rock and a hard place with no cost-free way out.

You signed a contract with a new supplier for a tariff that has early exit penalties, and then want to leave way beyond the 14 day 'Change your mind' grace period - The contract stands and the new supplier is fully entitled to charge an exit fee.

Your new suppliers Retention Dept. has caused the problem by making promises that they most likely could not keep - The major reason an incumbant supplier can refuse to accept a Switch, is a high level of debt on the account - No large debt, no reasonable grounds to refuse the Switch.

You can WRITE a letter of Complaint to the old supplier, but it will be a struggle to get financial recompense,

G_M

You owe the money to the new supplier as you made a contract to switch, and there's an exit fee as it's (presumably) a fixed term contract at a special rate.

When you changed your mind, you seem to have not spoken to the new supplier to check you could cancel your contract.

Your only hope is to convince the old supplier that you incurred this cost as a result of their erroneous advice.

Raise a formal complaint and quote:

* the date/time of the phone conversation when you were promised the switch would not go ahead
* the name of the person you spoke to
* the exact words used by that person