BT Infinity suddenly so slow.

seashore22

lee111s I can't load that page from my laptop via wifi. I will get my husband to try via the Ethernet connection later.

It may be tomorrow though. He has been looking at solutions all day and is a bit stressed just now.

Edit: apparently he's already tried via the ethernet and the page wouldn't even load.

lee111s

Something might be wrong with the laptop if it won't load a page. I've had broadband faults previously where my line was connected at 160kbps and I've been able to load web pages.

seashore22

It's 3 different laptops, 2 phones, 2 kindled, a smart tv and an Amazon firestick. They can't all have developed the same fault at the same time.

Thanks for the help everyone.

JJ_Egan

I would be asking BT for a new HUB saying you tested with another router and it works well .

seashore22

The first person we spoke to mentioned sending out a new hub and I don't really understand why they haven't tried that yet.

In a phone call this morning they said that it sounds like a network problem. I think I could have told them that. We will see what happens on Monday when they say they will have finished testing and are phoning us back.

JJ_Egan

New hub will either be chargable or start a new contract .

[Deleted User]

Never had BT Infinity so not sure if this is applicable (it's testing the master socket to rule out internal wiring):

https://btbusiness.custhelp.com/app/answers/detail/a_id/21507/c/5106/

seashore22

Thanks for all the support on here. We really appreciate it.

Just to let you know that whatever BT did remotely has worked and when I got home a few minutes ago the internet is working as usual. Hopefully that will continue.