Virgin Media - pay for 8MB, get 0.11

Gogsy

gorblimeyguvnor wrote: »

If you did the bt speed test you would get something like -
IP profile for your line is - 4000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 4608 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 3424 kbps


What are your IP profile and dsl connection rates?

The following quote was what I got from doing the bt speed checker.

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 6500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1833 kbps

If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.

So I guess that my connection speed is 1.8Mbps not 6.5 or 8?? If I were to change from virgin to sky (for example) what are the chances that the 1.8mbps will improve?

Thanks
Gogz

mrJ_5

did you close any bandwidth consuming services, such as email, MSN, P2P, Skype, anything that is downloading, and anything that monitors bandwidth usage (such as a usage monitor)?

Also, try it about 3 times at different times of the day, ie. morning, afternoon, evening, and let us see the results.

garyhopef2s

Further to my previous post. Upon switching to another provider (F2S) I am now getting 6.5Mbs through my connection and Virgin could only supply me with 290Kbs so contery to what Virgin said I knew it wasn't BT's infrastructure.

kisk

I have only been with virgin for just over a month signing up for 8meg bundle 2 I think. My speeds are terrible and are often 100kbs or below at peak times. I am ADSL and not cable but my previous connection was only 512kbs and it was 10 times faster than I’m getting now. I have carried out speed tests from day one and have sent off complaint (recorded delivery) to them wishing MAC code so I can move ASAP.

I did phone prior to writing but they said I would have to pay the 12 months of the contract before I could leave!! I really don’t see why I should pay as they are not providing the service I signed up for. I’m not looking for the 8meg but even 1meg would do. I get 2.5 Meg at 6am but normal hours of use the speeds are way down that it is like dial up. Since I get the speeds at times I believe this proves the line and everything is ok.


If the only way out is paying the outstanding of the contract I thinks its something for the small claims court. Don’t see why they should get away with it as it looks like withholding payment will result in them chasing you.

kisk

free4440273

I have been with Virgin broadband (adsl) since March: I don't receive 8megs (did not expect to) but certainly the speed is reasonable enough at 2/3megs. Have not experienced a single day of outage, unlike TalkTalk :mad:

SilverScooby

Usually I get about 250k evenings & weekends, and the full 2MB only weekdays during the day, but it's been pretty dire the last few days.

Download speeds still about 250k, but moving between web pages is awful - lots of error 404 Page Not Found etc.

Looks like rebooting the router may help

From the customer zone:
http://gps.virgin.net/service-announcements/serviceInfo?serviceId=267&type=F

We are currently experiencing an uneven spread of traffic across different parts of the network, causing some customers to experience degradation in their broadband performance. This problem was also exacerbated by an unplanned outage which has been resolved. The traffic issue has been identified and the fix has been implemented. In conjunction with the broader improvements we are putting in place these should result in a significantly improved service. We’d like to apologise for the inconvenience this may have caused you. We are monitoring the situation closely on a daily basis and will post further updates if necessary. In some individual cases, customers using routers or the Virgin Wireless Kit may also benefit immediately from forcing a new session by switching your router off & on again at the wall socket. We take our customer’s experience seriously and are working to resolve any issues as quickly as possible.

dmg24

SilverScooby wrote: »

Usually I get about 250k evenings & weekends, and the full 2MB only weekdays during the day, but it's been pretty dire the last few days.

Download speeds still about 250k, but moving between web pages is awful - lots of error 404 Page Not Found etc.

Looks like rebooting the router may help

From the customer zone:
http://gps.virgin.net/service-announcements/serviceInfo?serviceId=267&type=F

We are currently experiencing an uneven spread of traffic across different parts of the network, causing some customers to experience degradation in their broadband performance. This problem was also exacerbated by an unplanned outage which has been resolved. The traffic issue has been identified and the fix has been implemented. In conjunction with the broader improvements we are putting in place these should result in a significantly improved service. We’d like to apologise for the inconvenience this may have caused you. We are monitoring the situation closely on a daily basis and will post further updates if necessary. In some individual cases, customers using routers or the Virgin Wireless Kit may also benefit immediately from forcing a new session by switching your router off & on again at the wall socket. We take our customer’s experience seriously and are working to resolve any issues as quickly as possible.

My brother has just rang me. He is having the problem described above, but when he rang the call centre last night, they assured him there was no fault and they are sending an engineer out! Numpties.

SilverScooby

dmg24 wrote: »

My brother has just rang me. He is having the problem described above, but when he rang the call centre last night, they assured him there was no fault and they are sending an engineer out! Numpties.

Maybe there's a problem with their internet connection and they can't see their own website which details the problem!!:rotfl:

bazza1603

Hi,

I was a happy Virgin customer until feb 06. I was on a £24.99 for 1/2 a meg. Speeds were 450 and I was on a month by month basis.

I took notice of one of there emails and swopped to upto 8 meg with evening and weekend calls for £14.99. worse thing I could have done. I now cannot manager 100-200 kbs a second at best. Lots of 404, lots of calls at 25p per minute which make me want to punch things.....

Worse thing of all is that I tied myself into a 12 month contract even when I tried to cancel after 7 days due to terrible line speeds.

Roll on Feb 07.

Baz

PS. If I move and they swop the ADSl service over, will it tie me in again for 12 months.. Whats the best way to get rid of them if so as I wanted to keep my phone number.

kisk

Got a letter from Virgin yesterday in reply to my complaint letter. Acceptable limits through BT line are 100kbs on 512kbps products, 200kbs on 1Mb and 400kbs on 2-4-8Mb products.

Say they will investigate if speed tests carried out at http://speedtester.bt.com

Carried out test - 137kbs on 8Mb product. There was a secont part of the test which incolved changing login name but I could not complete this as when router restarts I have to shut down Internet Explorer.

Now heres the weird part - since doing the above my speeds are now just below 2Mb. Carried tests out throughout last night and this morning. I have kept results since day one and often rebooted the router recording speed before and after but it was allways about the 100 to 300 mark.

If it stays like this Im happy.:T Has anyone else seen a marked change????

kisk