Returning a second hand car

HenryHippo

I brought a car on 15th Jan and it was fine for a week. Then the boot developed a problem where it intermidently stopped working (I.e. refused to close). I called the dealer and they took a few days to get back to me. Only when I threatened to return the car did they arrange one of their approved garages to look at it.

Left it at said garage and they didn't fix it as it all seemed to be working (despite me explaining it was an intermittent problem not a consistent one). When I explained this they said take it away, they will speak to Lexus and call me back in.

That was a week ago and they haven't got back to me. I'm beyond chasing them now and I want a refund. I have driven the car regularly but I never use the boot for fear it won't shut if I open it. Additionally a warning light on the dashboard has now popped up (engine not boot related).

My question is, how do I go about returning it? A letter by recorded delivery to them saying I reject the car and inviting them to take it back from me? Or just drive it to their garage?

david_a

Depends on whether you are within the 30 days short term right to reject. The clock stops while the car is in for repairs. So do some maths and proceed from there.

arcon5

Sounds trivial so far

jobdone1

Seems to me you bought a car that you feel was no what you liked. Anot intermittent boot fault and refusing the car seems a bit ott. Yes an engine light has now come on but you have not give them a chance to rectify the new problem. Get a grip of yourself in my view and give them a chance to resolve and stop having a hissing fit

HenryHippo

jobdone1 wrote: »

Seems to me you bought a car that you feel was no what you liked. Anot intermittent boot fault and refusing the car seems a bit ott. Yes an engine light has now come on but you have not give them a chance to rectify the new problem. Get a grip of yourself in my view and give them a chance to resolve and stop having a hissing fit

Why are you so rude? Are you this rude in person, or just behind a computer?

I like the car. The boot not closing on a car that cost several thousand pounds is a major fault. I have given them multiple chances to fix it and they have not.

jobdone1

Not rude. Trying to get you to get real. I'm sure if you give people a chance they will resolve your issues. An intermittent fault is what it says on the tin, This is why they cannot find the fault because it is intermittent. With regards to the new fault have you give them a chance to rectify this ? If no then you are being unreasonable in my view. Stamping your feet does not always work but a sensible head will.

Lorian

Often boots have some little rubber bumpers that screw in around the sides, try screwing them in a quarter of a turn.

Hermione_Granger

jobdone1 wrote: »

With regards to the new fault have you give them a chance to rectify this ? If no then you are being unreasonable in my view.

With regards to the consumer rights act, have you ever read this?
If no then it's unreasonable to expect you to understand the rights that the OP has in this case.

jobdone1

Good God some people . YES I have read the customer rights act. But give the garage a chance they only bought the car on the 15 January. From the post anyone would think this problem has been going on for months. Why can't people get real for once. I feel sorry for business that have to put up with this kind of behaviour imho

Hermione_Granger

jobdone1 wrote: »

Good God some people . YES I have read the customer rights act. But give the garage a chance they only bought the car on the 15 January. From the post anyone would think this problem has been going on for months. Why can't people get real for once. I feel sorry for business that have to put up with this kind of behaviour imho

Well, you may have read the act but it's obvious that you didn't understand it.
If you did, you would know that within the first 30 day, goods can be rejected because of a fault and there is no requirement to allow the seller a chance to repair.
Unfair to the seller? Quite possibly but that's still what the law allows and as such there is nothing wrong with a buyer who wished to follow this path.

AdrianC

As has been said, you do have a 30-day return right, and you're getting close to the end of that.

You need to put the car beyond your use - so take it to them, and hand them the keys. The precise wording of a rejection letter (definitely put it in writing) is irrelevant, but you do need it to be concise, clear, and unequivocal about the fact that you're rejecting the car under the CRA's 30-day provision, and why.

http://www.legislation.gov.uk/ukpga/2015/15/section/22/enacted