Sky charging to replace faulty viewing cards?

Herrerarera

Called Sky, for the second time, about a viewing card error. They finally decided that sending signals, updates or whatever wasn't going to work as the card was obviously faulty so said that they'd arrange for a new viewing card to be sent out. At a cost of £10.
I've looked online and can't see anything about there being a charge for replacing a faulty card so is this something Sky try in the hope that some people will just accept the charge?

Just to add, I argued about it and the operator very quickly 'spoke to his manager' and waived the £10.

The replacement card has just arrived and enclosed is an envelope to return the faulty card as "SSSL owns your viewing cards". If that's the case, then why are they trying to charge customers for a replacement?

Oakdene

Herrerarera wrote: »

Called Sky, for the second time, about a viewing card error. They finally decided that sending signals, updates or whatever wasn't going to work as the card was obviously faulty so said that they'd arrange for a new viewing card to be sent out. At a cost of £10.
I've looked online and can't see anything about there being a charge for replacing a faulty card so is this something Sky try in the hope that some people will just accept the charge?

Just to add, I argued about it and the operator very quickly 'spoke to his manager' and waived the £10.

The replacement card has just arrived and enclosed is an envelope to return the faulty card as "SSSL owns your viewing cards". If that's the case, then why are they trying to charge customers for a replacement?

Because you have broken something that they own???

Herrerarera

That's quite an assumption to make, on their part and yours. It's developed a fault while sitting in a machine, it's not deliberately been broken or lost which is when I could understand a charge being made.

[Deleted User]

Herrerarera wrote: »

That's quite an assumption to make, on their part and yours. It's developed a fault while sitting in a machine, it's not deliberately been broken or lost which is when I could understand a charge being made.

Obviously, it's not for anyone here to pontificate over why your card might become "faulty", but Sky were clearly not convinced the card had simply failed and hence the charge to replace.

Regardless, you had the charge waived so it's all good.

thescouselander

What was the charge for, the card itself or the processing and posting of a replacement?