We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

HSBC Advance delays

Options
I applied and was accepted for an HSBC Advance account back on 11th January, and shortly after that I got a letter confirming the new account and a slip which I needed to sign and return before the account could be properly opened. I signed and returned the slip immediately, but since then I've heard nothing from HSBC. I've phoned twice, and the first time the person I spoke to said everything was being processed, but as they sounded very unsure I tried again a few days later, and the person said that my slip had been received and everything was being processed and I could expect a call within a couple of weeks, although that time has now passed as well. I've opened many bank accounts over the years, and it normally only takes a few days for debit card/PIN etc to turn up. Is this HSBC's normal timeframe or does it sound like something is up?

Comments

  • JuicyJesus
    JuicyJesus Posts: 3,831 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    HSBC are reportedly beset with a backlog of literally thousands of applications. The implication is they didn't really think through this current promotion.

    You can try going to a branch if you want a quicker answer.
    urs sinserly,
    ~~joosy jeezus~~
  • badger09
    badger09 Posts: 11,569 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    tinsoldier wrote: »
    I applied and was accepted for an HSBC Advance account back on 11th January, and shortly after that I got a letter confirming the new account and a slip which I needed to sign and return before the account could be properly opened. I signed and returned the slip immediately, but since then I've heard nothing from HSBC. I've phoned twice, and the first time the person I spoke to said everything was being processed, but as they sounded very unsure I tried again a few days later, and the person said that my slip had been received and everything was being processed and I could expect a call within a couple of weeks, although that time has now passed as well. I've opened many bank accounts over the years, and it normally only takes a few days for debit card/PIN etc to turn up. Is this HSBC's normal timeframe or does it sound like something is up?


    Have you seen this thread?:cool:

    https://forums.moneysavingexpert.com/discussion/5591268
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.