Amazon appstore accidental purchase

RosTheHighlander

Hello
My 2 year old accidentally bought a football game app for £8.99 this morning, for her Amazon Fire. Paid by debit card. Amazon states that it is non returnable. Surely this can't be right? Is it worth contacting customer service?

I have all the usual parental controls but my daughter went in through my own profile, where one click is set up.

TIA

Oakdene

Speak to Amazon, I know that Apple do refund accidental purchases from their AppStore...

LilElvis

Buy her a kindle for kids. She would have to know your password to access your profile and all content is tailored to the child's age group. Plus a 2 year guarantee of replacement, even if your child steps on it or throws it at the wall.

bris

Take better care of your security on the device. not having to input a password on a kids device is a recipe for disaster, as you have just found out.

neilmcl

RosTheHighlander wrote: »

Hello
My 2 year old accidentally bought a football game app for £8.99 this morning, for her Amazon Fire. Paid by debit card. Amazon states that it is non returnable. Surely this can't be right? Is it worth contacting customer service?

I have all the usual parental controls but my daughter went in through my own profile, where one click is set up.

TIA

You can have all the parental controls you want but if you don't have any security set on your own profile then it's pretty much useless in terms of safeguards.

You can try asking but don't be surprised if Amazon refuse to refund you.

plasticcheese

I've had a refund from Amazon before for a Kindle book that I bought in error, requested it within a day or so of buying it.

mije1983

plasticcheese wrote: »

I've had a refund from Amazon before for a Kindle book that I bought in error, requested it within a day or so of buying it.

They offer refunds on book purchases, but not music or apps.

marliepanda

Failed to adequately supervise my child; can I have a refund?

DCFC79

LilElvis wrote: »

Buy her a kindle for kids. She would have to know your password to access your profile and all content is tailored to the child's age group. Plus a 2 year guarantee of replacement, even if your child steps on it or throws it at the wall.

Why does she not haver her own kindle/tablet ?

Should have taken precautions, I dont have 1 myself but surely you can log out of the store or take other preventative measures.

DCFC79

mije1983 wrote: »

They offer refunds on book purchases, but not music or apps.

I did manage to get a refund on a digital album Id bought in error, wasnt expecting it but thought Id give it a try.

Was a few years ago so maybe its been tightened up.

[Deleted User]

DCFC79 wrote: »

Why does she not haver her own kindle/tablet ?

Should have taken precautions, I dont have 1 myself but surely you can log out of the store or take other preventative measures.

Maybe she didn't have her own because she's only two. I agree with the other comments re: password protection etc. There is no way a two year old should have been able to access / order anything from anywhere.