Going from Sky Normal Broadband to Virgin Fibre

FIRSTTIMER

Will virgin handle the whole switch for me or do I have to cancel sky?

Marcio45

Sky uses the standard phone line network run by BT (openreach) and Virgin has got a completelly different network, their own optical cable network.

The system where the new supplier handles the transfer of service only works on the BT openreach network (likes of Sky, talktalk, plusnet, ee, vodafone, and so on. I am guessing if transfering to/from Virgin you have to deal with the disconnection yourself.

Be carefull with timings, because Openreach very often delay or mess about with service transfers from one operator to another. In my case it was 3/4 days that i would have been without service.

lee111s

There will be a cease charged raise by Openreach.

Virgin have their own network, they're totally unreleated so feel free to order Virgin and have it installed before cancelling Sky to ensure there's no downtime. If you're wanting to take your number then that won't be possible.

Virgin's network is fibre to the node and the coax copper cable to your home.

FIRSTTIMER

so if I have a sky broadband account on the line - how will they change the line to a virgin line....will an engineer arrive to the house?! i'm never in 9 to 5

AndyPK

Do you have Virgin cables and phone socket in your house already ? If not you may have to pay

mije1983

FIRSTTIMER wrote: »

so if I have a sky broadband account on the line - how will they change the line to a virgin line....will an engineer arrive to the house?! i'm never in 9 to 5

As posted above, Virgin use a completely different infrastructure, and therefore 'line'. If you wanted to, you could have Sky and Virgin BB at the same time.

If your property has never had Virgin services before then you will have to arrange for someone over 18 to be there for the install.

Just to add, as you are planning to move in the next 6 months, getting tied into a new contract may not be the best idea. Especially with Virgin. If you move to an area that they don't supply you will have to pay up to end the contract

FIRSTTIMER

ok thanks - cheers for noticing I will be moving.....I am hoping to just transfer the service...the £286 12 month fibre looks too good not to get from virgin

mije1983

Virgin only cover about half of the UK though. So there is a 1 in 2 chance that you will have to pay to terminate the contract if you can't get the services when you move. I suppose if comes down to how risk averse you are.

kwikbreaks

lee111s wrote: »

If you're wanting to take your number then that won't be possible.

Virgin Media are normally quite able to port your existing phone number in. They did it right at install time for me. I think it will probably stop your old broadband working when it is done but may not.

I've seen plenty of reports that getting it ported back to the BT network can sometime be a problem.

AndyPK

I think the point Lee was making is:


You can take your number with you, and have over lapping services.

lee111s

AndyPK wrote: »

I think the point Lee was making is:


You can't take your number with you, and have over lapping services.

I suspect you've made an error there