Bensons for Beds - please DO NOT USE THEM.

suki1964

thumbremote wrote: »

when a customer keeps something that's been wrongly delivered, or doesn't inform the retailer of the fact they've got it, posters on these forums are quick to call them a [TEXT DELETED BY FORUM TEAM].

[TEXT DELETED BY FORUM TEAM]

double standards at their finest!

[text deleted by forum team]

jodiepoke

i would agree with not using them! the cutomer service is shocking.

We ordered a bed on the 29th Dec and was due to be delivered on thr 24th Jan. Was it delivered? of course not! We have now been told its being delivered on the 14th Feb! No one could tell us why it was being delayed and no one phoned us on the day to say its not being delivered, so a day wasted!

We bought our first house on the 5th Jan so didn't mind the first delivery date as we needed to decorate and get the bedroom ready but we can not move into the house until we get the bed becasue who can have a reasonable nights sleep on an air bed!

I wish we went else where and is fully expecting the bed wont be delivered on the 14th! I would definitley avoid Bensons for Beds again.

mcduff16

oldwiring wrote: »

Wife and I are thinking of buying a " a memory foam" from them, like the one my daughter has. It was very comfortable. I only wish it was available elsewhere, as they charge a not small sum for delivery and disposal. There's no getting away from it, as it's a label of Bensons parent company.

Don't do it- their after sales is shocking. Just go on their Facebook page and see the amount of complaints. We are in the process of taking them to the small claims court for a defective mattress which they refuse to replace even though it is in warranty

Meg_x

CatherineMu wrote: »

I'd already received a £50 discount by placing the order over the phone with the store, and so I was owed £50.

I paid hundreds of pounds in cash on the spot for my mattress -

So which one did you actually do?

stephenliverpool1

CatherineMu wrote: »

Everything I'm going through with them will be worth it if I can help even one person avoid the same nightmare. Do not touch Benson's for Beds with a barge pole.

I bought a mattress from them in December 2016, and they still have not refunded me the £50 they owe me. Instead I've been given the roundaround by their salesman (or [TEXT DELETED BY FORUM TEAM], as he shall now be known).

I purchased my mattress right before Christmas through one their [TEXT DELETED BY FORUM TEAM], in the [TEXT DELETED BY FORUM TEAM]branch. I explicitly, on no less than two occasions, asked him whether it wouldn't be better for me to wait just a few more days until the boxing days sales. He insisted that this particular mattress would never be discounted. When I pushed further, he relented and said that in the case of it going on sale on Boxing Day, I would get any difference in price, and all I would have to do was call up and they would refund me the money straight away, in fact, this was the 'better way' to do it, he said, as then I wouldn't prolong my mattress delivery. He said when I called up, they would just need my card details.

Lo and behold, the mattress was reduced by £100 in the Boxing Day sales from what I'd paid just a few days prior. I'd already received a £50 discount by placing the order over the phone with the store, and so I was owed £50.

I immediately called the store to reclaim my refund and went through this painful back and forth: the [TEXT DELETED BY FORUM TEAM] told me he had to check the refund through their HQ and he would call them. Having experienced his 'callbacks' that never materialised, I asked him to give me the HQ number so I could follow up myself. Runaround number 1 as HQ just reconnected me right back to the [TEXT DELETED BY FORUM TEAM], who informed me that 'proper procedure' was to only issue the refund once the mattress was delivered - this was three weeks away.

Fast forward three weeks later and the mattress is delivered (on a Tuesday) - I immediately call for my refund. My details are not taken - the [TEXT DELETED BY FORUM TEAM] makes an excuse and says he'll call me back. No call back is received that day or the following one. I call back on Thursday. The [TEXT DELETED BY FORUM TEAM] informs me that he has to submit a refund form to HQ and this takes two days to be approved - but he'll 'submit it right away' - then he'll call back and take my card details. No call received by Saturday. I call back again. Form was apparently only submitted yesterday (I.e. Friday), HQ not open on Sunday, so won't go through till Monday. No phone call received on Monday to take details. I call on Tuesday - apparently sign off hasn't been received by HQ. At my pushing for an explanation, I'm then told that actually, sign off has been received and a cheque is in the post for me and will take five days to arrive as apparently it's being sent by carrier pigeon. I paid hundreds of pounds in cash on the spot for my mattress - why is any rebate coming to me via cheque?

It's probably no surprise to hear that the cheque did not arrive at all after a week.

On 24th Jan, 12 days since the delivery of my mattress, I called the head office and I was told that they just approved the refund the day before and that no cheque was ever sent. Apparently, their head office can approve refunds, but can't put them through themselves. I called the store, and it was back to the run-around with them telling me that in order to put the refund through they need to get a 'code' from their area manager, but that it would be sorted today. I notified them that I'd had enough and that I was going to trigger court proceedings against them if I didn't hear back that day Three guesses on whether I heard back (hint: I didn't).

I'm taking them to small claims court to get my money back. Save yourself the trouble I'm going through and don't touch them with a barge pole.

They were very good for me and gave me a big reduction for 2 good beds.

Enfieldian

I ordered a bed in store.

I paid a price I was happy with for a product I was satisfied with.

My order arrived, a little late, but still on the day agreed.

I use it regularly and I am happy with my purchase.

AndyPix

I got my bed from Bensons .


Nice store, friendly sales staff, good price, GREAT bed.
Delivered on time exactly when they said it would be.


Not one problem here and i would happily recommend them/use them again

Starrystarrynight1

Another post in support of the good service I received from our local Benson's store.

Sorry, but I think the OP is being a little melodramatic with the thread title and much of the post, and it's out of order to name the member of staff in question, along with naming the branch he works in. I'm also very surprised if Benson's have agreed to refund the difference if the item was reduced at a later date; first time I've heard of anything like that happening. Can you imagine the chaos after Xmas if other retailers did this. If Benson's aren't going to refund, they need to own up to the wrong advice given in store.

DoaM

We got our mattress from Bensons. We went into the store, tried a few different mattresses, decided which style and "comfort" rating we wanted, placed an order, set up to pay by DD over 12 months (0%), were given a confirmed delivery date, they delivered on that date and it was the correct item.

Terrible service!

princess23

mcduff16 wrote: »

Don't do it- their after sales is shocking. Just go on their Facebook page and see the amount of complaints. We are in the process of taking them to the small claims court for a defective mattress which they refuse to replace even though it is in warranty

how did you get on in court? as thinking of doing the same after a very bad experience