Virgin Media Insider Retentions Tips

AndyPK

Lol

What options so you press to hear the £3 off offer?

Anon

AndyPK wrote: »

Lol

What options so you press to hear the £3 off offer?

It was through the thinking of leaving options - it said something like we will just check if we have any offers available for you before putting you through to speak to someone. It then noted my £3 off is due to finish next month and offered the £3 to continue for another 6 months with no change to my contract - To accept it said press 1(I forget?) or to continue through to speak to someone another option.

I am not sure if pressing to accept puts you through to speak to someone or if it just processes it - I want to get the rest of my deal agreed first then will see if this is still available.

Hth

Anon

Anon wrote: »

It was through the thinking of leaving options - it said something like we will just check if we have any offers available for you before putting you through to speak to someone. It then noted my £3 off is due to finish next month and offered the £3 to continue for another 6 months with no change to my contract - To accept it said press 1(I forget?) or to continue through to speak to someone another option.

I am not sure if pressing to accept puts you through to speak to someone or if it just processes it - I want to get the rest of my deal agreed first then will see if this is still available.

Hth

Anon wrote: »

I had the £3 discount for the past 5 months (to offset the rise late last year). When I phone up I hear a message offering me a renewal of this £3 discount.

I am just finalising my deal and will then see if I can access this too to take another £3 off my price - it would be rude not to .

I should have gone through and accepted this £3 to add to my deal - it has not appeared on the automatic messages since I posted .

AndyPK

I rang just this minute as my discount had ended.

I got the automated message and £3 discount extended for 6 months. .
No extension to the contract.

Anon

AndyPK wrote: »

I rang just this minute as my discount had ended.

I got the automated message and £3 discount extended for 6 months. .
No extension to the contract.

Thank you - I may keep trying then. Is it completely automated or does it put you through to someone?

Thanks

AndyPK

Completely automated. I rang after 9pm hoping they were closed and no one there.

Anon

AndyPK wrote: »

Completely automated. I rang after 9pm hoping they were closed and no one there.

Good plan, I phoned before 8pm and didn't get the automated line, so will try that tomorrow.