Vauxhall Network Q Warranty

loskie

if going through court dont waste your time going after the warranty company it is the supplying dealer you need to claim from.

notbritishgas

DeboraT wrote: »

You're very lucky! How many claims have you made and have they accepted them all? Our local Vauxhall dealers told me loads of Network Q claims are being rejected because they now go through TWG. It's the only claim I've ever made so I'm on 0% - that's all I can say. The Vauxhall technician was very nice and helpful but he said he couldn't do anything without TWG's approval. His report said the power steering had failed He was embarrassed when it was rejected. We had a second inspection which showed the same thing but this time TWG rejected it because it was time-barred - even though the problem was reported before expiry of the warranty!

What has happened to the car for the past year? Have you been driving it with a failed power steering system or has it been off the road/

DeboraT

Thanks for the advice. That's probably why TWG don't really care. But then Vauxhall and Network Q could have stepped in right at the beginning. I'll give them a final chance and see what happens. Ultimately, it's Vauxhall I bought the car and warranty from.

DeboraT

I only use it for short, low-speed journeys now. It spends most of the time on the drive. The steering still works but it's heavy like an old car from the 80s. It's really noisy, too. To be honest, it's like driving a tank. The only good thing is that it's kept my mileage down and people can hear me coming. Not a great advert for Vauxhall or Network Q.

DeboraT

DeboraT wrote: »

I'd like to hear from others who have had a terrible experience with a Vauxhall Network Q Warranty. The first surprise to me was that Vauxhall pass the warranty to a third-party claims group called TWG, who provide a really awful service. In our case, Vauxhall's own technicians identified a power steering failure on two separate inspections but TWG simply refuse to authorise repairs. Worse, they won't even engage in their own independent dispute resolution service. I gave a final 30 days' notice after almost a year of frustration and they didn't even respond. Vauxhall and Network Q wash their hands of responsibility once they've given you the keys. I think it's terribly misleading to promote a so-called premium brand like Network Q and then let someone else administer it like some shoddy back-street garage. Actually, I'd have had at least been able to talk to the owner of the back-street garage! Network Q and Vauxhall should come clean if they can't provide the premium service they charge for. And my advice to anyone would be to steer well clear of TWG (or the Total Washout Group, as my husband calls them).

Does anyone know who to write to at Vauxhall Network Q to get a proper investigation and not just a stock response? As you can see from above, I'm not going to be happy if I'm referred back to TWG again. I need someone senior to really look at this now and do what they should have done almost a year ago. Any help appreciated!

bigadaj

DeboraT wrote: »

Does anyone know who to write to at Vauxhall Network Q to get a proper investigation and not just a stock response? As you can see from above, I'm not going to be happy if I'm referred back to TWG again. I need someone senior to really look at this now and do what they should have done almost a year ago. Any help appreciated!

You'd normally write to the chief executive.

He won't deal with but there will be a team working for him that should respond.

DeboraT

Thanks for your advice - much appreciated

loskie

forget network q you need to take up the issue with the supplying dealer