Virgin Mobile- Account cancelled

mobilejunkie

mac.d wrote: »

Sorry, explain to me how the supplier is keeping to the contract? I understand it has become a prohibitive cost to Virgin as explained by Ian011, but doesn't that mean that Virgin should be changing the amount of minutes to 08 numbers or removing that altogether rather than cancelling contracts because of "fraudulent use" when all people are doing is using the minutes listed in their contract?

It appears you don't understand the word "contract"? All was "exlained".

mac.d

mobilejunkie wrote: »

It appears you don't understand the word "contract"? All was "exlained".

?

Ok, don't bother then.

pacman_2

mobilejunkie wrote: »

Why is it not fair? It's a contract which you agreed to and which they have kept to. I have a similar contract which must cost the network a mint, especially since I I pay a pittance for, but there are two sides to a contract - just just yours or mine.

It's laughable to expect the network, CISAS or canyone else to agree with you when the network has done nothing wrong. The only thing they may have done wrong is to cancel a contract before it's minimum term and/or without notice on a pretext. Other than that, tough luck.

Why do you think its fair? to disconnect a customer for using minutes in their plan? am I missing something?

mobilejunkie

What's "fair" got to do with the price of bread? If you don't like the t&c of a CONTRACT, don't agree to it.

Ian011

The terms were a thousand minutes of calls per month to 084 and 087 numbers, but usage of a quarter of the allowance has been branded 'fraud' and the user cut off.

mobilejunkie

The use of a (potentially) frivolous reason is more than "unfair" - it breaks a contract because no notice was given. However, where any minimum term has been reached they can give notice to change what they like, as long as they do it according to the t&c. That IS fair.

Guys_Dad

I agree that notice should have been given - or some sort of warning to desist.

I do hope that they release her number for transfer to another network.

pacman_2

UPDATE:


Got PAC code, now I have to remain customer for 30 days. Free to use as many 08 minutes as I want as long as I stay within allowance- says the Virgin guy. Then account will go to PAYG or to new provider.


So it's been a way to cull customers on the old 08 plans. Am I being cynical?

Ian011

The amendment to the T's & C's a few months ago was clearly to make it easier for Virgin Mobile to get rid of customers who used the deal that they had originally signed up for. The deal should never have been offered. It was an absurd offer which must have cost Virgin Mobile a small fortune.

dialdfordave

It's laughable to expect the network, CISAS or canyone else to agree with you when the network has done nothing wrong. The only thing they may have done wrong is to cancel a contract before it's minimum term and/or without notice on a pretext. Other than that, tough luck.

They sold a contract with a set number of minutes and then decided not to honour that contract. When my Virgin Mobile sim was barred, they gave no notice but also expected to keep on billing me. They even wanted me to give 30 days notice!

How would you feel if your utility suppliers suddenly started cutting you off with a fabricated excuse?

E.G let's say you have Economy 7 in your home and you get cut off for using too much off-peak electricity. Maybe Sky claim you're watching too many movies or perhaps you're on an unmetered water supply and your water company says something vague like 'You are using more than the average in your area, so we have restricted your supply'?

It would be even worse if they then said 'but you will keep paying us till the end of the contract period anyway'.

Virgin have done plenty wrong.

I strongly believe that in the contracts were longer, CISAS would actually agree with the customer and tell Virgin to honour the contract and/or pay compensation. With the contract being for 30 days though, Virgin are probably fairly safe to disconnect without notice.