hsbc overdraft help urgent

mbt9000

hello ive been with hsbc for over 10 years and recently moved house now i forgot to tell hsbc and they put a block on my account till i updated my address, i did all that and that was sorted however when i go onto online banking to adjust my overdraft which i depend on, it comes up with

Sorry, you cannot change your overdraft on-line as you have recently moved house.

now ive contacted them for last 3 days and they say they dont know what it is even the overdraft team dont either, now i dont want to be making a 30-40min call everytime i need it changing

does anyone know whats going on, i need help with this

grumbler

mbt9000 wrote: »

...now i dont want to be making a 30-40min call everytime i need it changing...

How often do you change it and why on earth?

If even HSBC doesn't know what's going on, then it's extremely unlikely that anybody [STRIKE]hear[/STRIKE] here can tell you.

Shakin_Steve

The system is obviously designed that way. I guess you're not on the electoral register at your new address yet? The bank will be reluctant to offer you any kind of financial product until they are confident that everything is as it should be.
These systems are designed to protect the bank from fraud, and no one from the overdraft team can override what has been put in place to that end.
Any type of major change makes the banks a bit nervous for a while, it will settle down.

jonesMUFCforever

grumbler wrote: »

How often do you change it and why on earth?

If even HSBC doesn't know what's going on, then it's extremely unlikely that anybody hear can tell you.

I think you meant HERE?

mbt9000

Makes sense in regards to the elect role update
ive immediatly updated it so it does make perfect sense as they need to do checks with it, so ive been on .gov and updated it

JuicyJesus

It's a fraud prevention measure because you recently changed your address.

Just ring up.

blink18

jonesMUFCforever wrote: »

I think you meant HERE?

yes, that's very helpful. Did your parents not teach you basic manners for when dealing with people in need?

are you sitting there in your pants eating beans out of the can?

grumbler

You probably don't know that I volunteered to be the main grammar policeman here (see my signature).

So, error corrected, no offence taken.

john1002

Every request as well will ensure you have a hard search registered.

John

xylophone

.....basic manners......are you sitting there in your pants eating beans out of the can?

Hoist with your own petard?:)

jonesMUFCforever

blink18 wrote: »

yes, that's very helpful. Did your parents not teach you basic manners for when dealing with people in need?

are you sitting there in your pants eating beans out of the can?

Not quite I eat my beans out of the TIN.