HELP, Malayasia Airlines Delay

HollyGates93

Hello, me and my boyfriend went to Thailand on the 2nd of November 16. Plane was due to leave at 10:00am but after announcement, after announcement it didn't actually take off until aound 1:15pm that day(because the crew were running late and they forgot to fuel the plane) - I have emailed, called, Facebooked them, tweeted, even went through STA travel to get compensation because it was a 3+ hour delay and to top it off we missed our connecting flight in Kuala Lumpa to Phuket (due to take off from Kuala Lumpa at around 9:00am we landed at 9:30am) we couldn't get another flight to Phuket until 3:50pm that day (the 3rd of November so waited 6+ hours for another plane), this caused us to miss pre paid transfers from Phuket to the Docks, a pre paid ferry across to some small islands called Phi Phi and missed our first nights stay at the 4* Phi Phi island Village resort, leaving us just one more night. I have tried my very best to contact Malaysia Airlines but they just will not respond to me or STA Travel. Please Help, thank you, Holly.

Tyzap

Hi Holly,

please copy and paste your post onto the correct thread found here.....

https://forums.moneysavingexpert.com/discussion/4445423

You'll get help there.

HollyGates93

Thank you for your advice - I have posted in that particular Thread now, sorry i am a bit new to this. Thank you.