Bank recommendation for best customer service?

brownbabygirl

Question about First direct - are they 100% internet based?

CopperPlate_2

Yes - internet and telephone based. Telephone came first. Having said that you can pay in at HSBC branches and also, in Scotland, pay in and cash cheques at Post Offices.

Wenglish_2

First Direct were very helpful when I was away on holiday & could not find my debit card. I went into a HSBC branch, spoke to the clerk and was directed to a dedicated phone. The person on the other end was extremley helpful even though I had nearly lost my voice & was hard to understand.
Also when they changed their internet system I along with others complained as Mac users could no longer use Safari, this was fixed very quickly & they took the trouble to phone me to let me know. Well Done I say!

Wenglish_2

By the way I have been with First Direct for 11 years, I have had other bank account aswell, but none have been good enough to cause me to move my primary account.

CraigDavid

Another vote for First Direct. Their customer service is first class.

rail.link

Been with First Direct for 7 years and no complaints.
Excellent customer service and all calls answered in the UK.

brownbabygirl

wow you guys are tempting me to switch to FD!! My only hindrance is that I prefer a bank with a physical presence rather than phone and internet only. I will look into it though. hehe

Elliesmum

Geoffo_M wrote: »

Lloyds are very good. They offer me a financial review every single time I visit any branch. I wrote to my manager explaining that I will never require one of their reviews, and to stop asking if I want one - and I didn't even get a reply.

RBS offer those as well. But when you send them a letter to say you don't need one, they do write back and acknowledge your wishes.

EM xx

johnofhertford

brownbabygirl wrote: »

wow you guys are tempting me to switch to FD!! My only hindrance is that I prefer a bank with a physical presence rather than phone and internet only. I will look into it though. hehe

Anything you need a branch for you can do at HSBC, e.g. collecting currency, getting a banker's draft, paying in money, cashing a cheque etc.

CopperPlate_2

johnofhertford wrote: »

Anything you need a branch for you can do at HSBC, e.g. collecting currency, getting a banker's draft, paying in money, cashing a cheque etc.

And first direct are usually very prompt at posting out whatever is needed anyway. You can do some basic transactions too at Post Offices (if you live in Scotland) if you don't have an HSBC branch nearby.