118118 Call completion scam

Craig_Lee

normanmark yesterday ...... Responsibility lies with your daughter & your daughter only. You should be questioning why she's using that to call mobiles & she should foot the bill for the calls that she's made.

normanmark today ...... At the risk of repeating myself (yet again). Address the issue with 118 118 & your daughter. No other parties need get involved in this.

Norman ... a debate wouldn't be a debate without conflicting points of view. All comments welcome and taken on board.

What you need to be is consistent though. Which of the above reflects your stance?

normanmark

The latter on reflection, i take it i'm not allowed to change my stance during the discussion now?

Originally im right, it is your daughters responsibility, if she didnt hit the numbers you wouldnt be in the issue.

But on reflection you're looking for compensation, so 118 is the only people that will be able to pay.

Craig_Lee

Right, thats that done and dusted. I don't know what all the fuss was about really.

I paid my bill (minus £93 that i negotiated with them for this and that) and now my services are reinstated. I unplugged my landline telephone and smashed it up with a sledgehammer. Sorted!!!

Heinz

Craig_Lee wrote: »

I unplugged my landline telephone and smashed it up with a sledgehammer. Sorted!!!

And your daughter is, at this very moment, on her way to Argos with £2.89 of her lunch money to buy a phone she can plug back in again.

http://www.argos.co.uk/static/Product/partNumber/5521649/Trail/searchtext%3EPHONE.htm

Craig_Lee

Already thought of that one Heinz and rather than lock my phone away while i'm at work, i decided to smash the phone and lock my daughter in the cupboard.
A nice cheap solution and working very well so far :T

MarkyMarkD

It's not directly answering any of the questions, but keeping an eye on your unbilled phone costs on a regular basis would have avoiding this becoming an enormous problem.

Craig_Lee

I have a proper job and usually spend 7 days a week doing it.
I am beginning to understand your point though Mark. I am packing in work and will then have all day to trawl through my bills and find out who is scamming me and for how much, as most of the service industry will at some point.

As a footnote to it all, the service industry in general have forgotten who they are and what they are there to do.
They are there to provide a service to me 'the customer'. I pay them for the service provided, the constituents of which are of my choosing.
Thats it, nothing more important than that!

normanmark

Well im sure if you dont like it you can always take your custom elsewhere

Craig_Lee

Ah Norman .... i was wondering where you had got to.
You summarised it quite brilliantly there i think in just one line and i will leave it at that!

normanmark

I'll summarise it in two.

Watch who uses your phone
Take your custome elsewhere if you're not happy.

Wise words for free