CEL now hurting Marks Tey Hotel, Colchester, Essex

beamerguy

Civil Enforcement Ltd drives business away from Marks Tey Hotel

http://parking-prankster.blogspot.co.uk/2017/01/civil-enforcement-ltd-drives-business.html

CEL are up to their nasty tricks again and this time with a hotel in the Best Western Group.

Speaks for itself when you read comments on Trip Advisor
https://www.tripadvisor.co.uk/Hotel_Review-g2717741-d191762-Reviews-BEST_WESTERN_Marks_Tey_Hotel-Marks_Tey_Colchester_Essex_England.html

Not a hotel to stay in especially when you read the replies by the General Manager

Remember this lot with the Co-Op ????

Best Western must realise that the public will not visit hotels who select to use scammers in their car park.

Good luck to Best Western trying to get rid of these scammers, expect a drop in business, the internet is too powerful

patman99

First reported on ParkWithouFear.

These cowboys were employed by the hotel in order to clamp down on the abuse of the hotelcarpark by commuters using the nearby station.
Baically, the all-day cost to park at the station is £6, so a few commuters looked around and found that it only cost £40 per month to join the hotel's gym.

Thus, they got all day parking for just £2 a day.Unfortuanately the gym does not open until 9:00, so the hotel got the hump with the fact their carpark was 90% full of cars belonging to folks not actually using the facilities, so introduced a 'check-in' policy whereby drivers signed-up to the gym needed to register their car on each visit b visiting the gym.

This will cost the hotel a huge amount of business as there are other, more modern, hotels within close proximity that do not use a PPC.

For what it is worth, we, the local residents, just wish we could employ a PPC to ticket all the commuter cars tht park long the main London Road and make emerging from our properties a high-risk excercise.

The_Deep

Read these

https://www.tripadvisor.co.uk/Hotel_Review-g2717741-d191762-Reviews-BEST_WESTERN_Marks_Tey_Hotel-Marks_Tey_Colchester_Essex_England.html

BW needs to close this scam down quickly, or that particular hotel is toast. To my mind nothing less than a statement on TA that they have sacked CEL will save them. I never book a hotel without reading TA reviews.

fisherjim

I notice that the manager's cut and paste brush off excuses on Trip Advisor include grammar and spelling errors, not exactly a shining example of customer service or good management.

Fifteen minutes to find a parking space, off load luggage, and maybe queue to check in before finding out you should have registered your "registrations" (sic) number at a terminal is quite honestly a trap and scam exercise!

Personally I avoid anything under the Best Western banner anyway.

trisontana

I like the "nothing to do with us" reply from the management. So did CEL just wander in off the street and set up this parking "management" without consulting the hotel? Of course not. The hotel employs these cowboys and can cancel these fake fines whenever they want,

beamerguy

patman99 wrote: »

First reported on ParkWithouFear.

These cowboys were employed by the hotel in order to clamp down on the abuse of the hotelcarpark by commuters using the nearby station.
Baically, the all-day cost to park at the station is £6, so a few commuters looked around and found that it only cost £40 per month to join the hotel's gym.

Thus, they got all day parking for just £2 a day.Unfortuanately the gym does not open until 9:00, so the hotel got the hump with the fact their carpark was 90% full of cars belonging to folks not actually using the facilities, so introduced a 'check-in' policy whereby drivers signed-up to the gym needed to register their car on each visit b visiting the gym.

This will cost the hotel a huge amount of business as there are other, more modern, hotels within close proximity that do not use a PPC.

For what it is worth, we, the local residents, just wish we could employ a PPC to ticket all the commuter cars tht park long the main London Road and make emerging from our properties a high-risk excercise.

Thanks for telling the other side to this story.
But we all agree that the hotel should have done research before
employng well known vermin.

Your street parking .... can't the council help with double yellows

beamerguy

Maybe a few well worded emails to

Best Western Hotels UK

Mr Rob Payne CEO

Email rob.payne@bestwestern.co.uk

giving him this link

unforeseen

BW is more a franchise type system rather than them owning hotels. A bit like a shop deciding to join Londis or Nisa

Fruitcake

I've used a number of Best Western hotels and one of them had a simple barrier in and barrier with keypad out system. If you had any business with the hotel you were given the keycode to get out. This hotel could have done the same.
As far as gym usage, only someone actually entering the gym would be given the keycode. No good for commuters catching an early train so they couldn't abuse the system.

Perhaps I should offer my services as a brainstorming expert to this hotel.

fisherjim

patman99 wrote: »

First reported on ParkWithouFear.

These cowboys were employed by the hotel in order to clamp down on the abuse of the hotelcarpark by commuters using the nearby station.
Baically, the all-day cost to park at the station is £6, so a few commuters looked around and found that it only cost £40 per month to join the hotel's gym.

Thus, they got all day parking for just £2 a day.Unfortuanately the gym does not open until 9:00, so the hotel got the hump with the fact their carpark was 90% full of cars belonging to folks not actually using the facilities, so introduced a 'check-in' policy whereby drivers signed-up to the gym needed to register their car on each visit b visiting the gym.

This will cost the hotel a huge amount of business as there are other, more modern, hotels within close proximity that do not use a PPC.

For what it is worth, we, the local residents, just wish we could employ a PPC to ticket all the commuter cars tht park long the main London Road and make emerging from our properties a high-risk excercise.

Well they have shot themselves in the foot, they could have charged the commuters an appropriate charge for parking, thus reducing the freeloading and increasing revenue from parking fees.

But by engaging scanners they have upset legitimate guests who will never return, and are putting off further customers.

beamerguy

fisherjim wrote: »

Well they have shot themselves in the foot, they could have charged the commuters an appropriate charge for parking, thus reducing the freeloading and increasing revenue from parking fees.

But by engaging scanners they have upset legitimate guests who will never return, and are putting off further customers.

Probably will end up the same as the Co-Op.
It's amzing that these big companies don't do their homework first.

A quick google search would have set alarm bells ringing about CEL