Get a grip woman!

rtandon27 · 20 October 2020 at 4:54PM

Agree with both of you on the nice but dim assessment! I do exactly the same for all financial interactions - if it's in writing I'm always safer when I go back to question lack of follow-though.

Suffolk_lass · 21 October 2020 at 8:24AM

I don't think they are doing phones so I have sent another secure message and explaining when we moved to this house (porting mortgage) so that if someone is willing to trawl their archives our old deeds should be there. Fingers crossed.

rtandon27 · 21 October 2020 at 6:17PM

SL - if you want to speak to a live person, could you send a written message asking them to call you in a certain time bracket? I recently had to do this with an accounts department to pay a bill for work, as they had not corrected an error made at the beginning of lock-down in March. Ended up having a lovely conversation with the head of accounts who was incredibly helpful!

Suffolk_lass · 22 October 2020 at 8:21AM

It may come to that @rtandon27 - they have a window to respond to my message. In the meantime we got the letter giving us the redemption amount (dated a week before). I need to be a bit patient but I might also look at the Land Registry today

Suffolk_lass · 23 October 2020 at 12:37PM

Well no letter to confirm the mortgage has been paid off

but we have had a response via secure message to say their records show they have our deeds in their vaults and they have requested a search to retrieve these. That is positive. Let us hope they can find them too!

I have just put the fourth coat of white eggshell on two more doors in the kitchen. This afternoon we should be able to pop the hinges back on and the new handles and swap one over. Only 3 more to go for the wall cupboards

themadvix · 23 October 2020 at 1:14PM

Fingers crossed that they find the deeds.

You are a more patient woman than I with all the cupboard door palaver. I'm sure they'll look fabulous once they're done though.

rtandon27 · 23 October 2020 at 2:23PM

So glad you heard back about the deeds - fingers crossed they will be winging their way to you soon!

Suffolk_lass · 25 October 2020 at 9:28AM

Well that's it. I have cancelled the direct debit without waiting for the final confirmation. They have closed our mortgage account so it must be done. I'm going to have a think about what next and whether this diary stops now.