Benetton - 1 month later no refund

claire_123456

Hi all, hoping someone could provide some advice on this one.

I bought a coat online from Benetton on Black Friday. Decided I didn't like it and wanted to send it back. They provided me with a Returns Form and an address to post it back to (in Italy! cost me £25 but that's not even the issue anymore...) I have proof that the coat arrived at their warehouse on the 27th December.

I emailed them on the 21st December expressing how disappointed I was that I had to bear the cost to ship back to Italy when this wasn't made clear on the website. I received a reply on the 2nd January saying that the coat hasn't arrived in their warehouse. I provided the returns number. They asked for it again on the 6th January and I provided it again, along with a copy of the invoice and returns form.

Since the 6th January, I have not heard a peep from them. I have emailed several times, tweeted them several times only to get a generic response. (Please DM us - I have done three times now). I'm at a loss at what to do as they are simply ignoring me? I'm out of pocket the cost of the coat and the £25!

bris

The returns address is there under returns and refunds so you don't really have a complaint there.


You will need to just keep pestering them until you get a resolution, not a lot else you can do really as they are based in Italy having left the UK a long time ago.


Try social media if they have any as that tends to get a response.

Fosterdog

If they are saying it hasn't arrived then you may have to claim from the courier.

LilElvis

How did you pay?

claire_123456

LilElvis wrote: »

How did you pay?

I paid by debit card unfortunately.

Fosterdog wrote: »

If they are saying it hasn't arrived then you may have to claim from the courier.

They only said that at the beginning of January - I have had radio silence from them since then! The courier has also provided me with proof of delivery.

bris wrote: »

The returns address is there under returns and refunds so you don't really have a complaint there.


You will need to just keep pestering them until you get a resolution, not a lot else you can do really as they are based in Italy having left the UK a long time ago.


Try social media if they have any as that tends to get a response.

I've been on twitter a few times already

agrinnall

Initiate a Chargeback with your card issuer.