We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Advice needed please on faulty printing
Options
Comments
-
This company was given a copy of the letterhead we already had that only needed a postcode and directors information change. Therefore these were the main items I was looking out for when proofing - surely they need to proof their work also - a company name spelling is last thing I thought I would need to check. I am not refusing to pay full invoice as i know they are a small business but i am now left with letterhead I cannot use and a very irate director who will not allow me to use this company again.0
-
This company was given a copy of the letterhead we already had that only needed a postcode and directors information change. Therefore these were the main items I was looking out for when proofing - surely they need to proof their work also - a company name spelling is last thing I thought I would need to check. I am not refusing to pay full invoice as i know they are a small business but i am now left with letterhead I cannot use and a very irate director who will not allow me to use this company again.
They then ask the client to check the proof. If they get a reply to say that it is fine then they print it and charge you for the work. The onus is on the customer to check carefully so any errors can be corrected at that stage.
I think you're quite lucky that your director seems to be also blaming the printer rather than you.0 -
This company was given a copy of the letterhead we already had that only needed a postcode and directors information change. Therefore these were the main items I was looking out for when proofing - surely they need to proof their work also - a company name spelling is last thing I thought I would need to check. I am not refusing to pay full invoice as i know they are a small business but i am now left with letterhead I cannot use and a very irate director who will not allow me to use this company again.
When proofreading, you have to check EVERYTHING, especially if it's as important as headed paper.Signature removed for peace of mind0 -
and a very irate director who will not allow me to use this company again.
So you haven't yet mastered the art of the cover-up?!
When you make a mistake, especially if it will cost money, you have to develop techniques so that you either don't get discovered or don't get blamed.0 -
I must agree with the other posters here.
I own a small printing company and yes the proof is just that. It is a documented copy of EXACTLY what we will print. If the final product doesn't match the proof then that's our screw up. If it does and the proof is incorrect then it's your problem.
As goodwill we would expect the original invoice to be paid and then would charge cost for a reprint (as long as it wasn't a regular occurence!). The problem is that with letterheads the margins are tiny so it wouldn't be a massive saving.
As an indication... retail for 5000 letterheads is about £120, cost would be maybe £100 depending on ink coverage etc.0 -
This company was given a copy of the letterhead we already had that only needed a postcode and directors information change. Therefore these were the main items I was looking out for when proofing - surely they need to proof their work also - a company name spelling is last thing I thought I would need to check. I am not refusing to pay full invoice as i know they are a small business but i am now left with letterhead I cannot use and a very irate director who will not allow me to use this company again.
They will win in court.
Whoever signed the proof is at fault. Simples. Always always check everything and get someone else to check as well.The futures bright the future is Ginger0 -
Every person here who is involved in business thinks it's 100% your mistake and the printing company are entitled to full payment.
Signing the proof is a contractual acceptance.
Nobody on this forum thinks you're in the right arguing for 50:50. This is your mistake. Your director is frankly entitled to take some or all of this from your salary.
Sometimes you just need to hold your hands up to your mistake.0 -
Every person here who is involved in business thinks it's 100% your mistake and the printing company are entitled to full payment.
And you can add to those in business one person who is not in business.If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales0 -
OFGS ..you sent an order which was accepted . You were then sent a proof to read thoroughly from top to bottom to make sure this is what you wanted ..that is what a proof is for ? You skim read it and authorised the go ahead and now you consider it is the printers fault because you assume that they should have been mind readers?.
Surely you where aware of how your letter head should look? You work for the company?
I used to be a printer ..you do not deserve any refund.0 -
I was sent a proof by a colleague the other day: they wanted me to check whether the wording at the bottom (company name, charity no. etc) was correct and legally compliant.
My response was "never mind THAT lot, you've got the wrong phone number at the top!!!" :rotfl:Signature removed for peace of mind0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.7K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.4K Spending & Discounts
- 243.7K Work, Benefits & Business
- 598.5K Mortgages, Homes & Bills
- 176.8K Life & Family
- 256.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards