Accused of Theft In A Shop

hollydays

spadoosh wrote: »

You didnt describe what scone was, im guessing youve been frantically googling to try and back up your argument. SCONE is policy not law.

It would be a huge coincidence that my previous post is a direct quote from that website-in fact both of my quotes are only on that website , and the quotes are written by the website owner. I googled the website I was already on?

shaun_from_Africa

You can quote "SCONE" guidelines or the theft act all you hollydays like but the simple fact is that by asking the OP how items that were being sold in the store got into their trolley, no laws had been broken.

They asked a question and didn't make any accusations and the OP answered that question.
Why shouldn't that be the end of the matter?

hollydays

shaun_from_Africa wrote: »

You can quote "SCONE" guidelines or the theft act all you hollydays like but the simple fact is that by asking the OP how items that were being sold in the store got into their trolley, no laws had been broken.

They asked a question and didn't make any accusations and the OP answered that question.
Why shouldn't that be the end of the matter?

The op asked if the staff should have done that. The answer is that they should have considered scone before a confrontation.
As others have said, she should write to them, hopefully that won't be dealt with in that way again.

spadoosh

Ill try and show it another way.

The store i worked at had a weekly turnover of about £100k give or take. It wasnt uncommon for weekly theft to average £1000 worth of goods. So 1% of turnover, when you consider net profit margin normally sits slightly under 10% (for our store would be about £10k per week) That £1000 of theft is accounting for 10% of the profit, thats a substantial increase in cost of goods to compensate.

We where always told that for every tin of paint that was spilt we would need to sell ~26 (cant remember the exact figure but it wasnt far away) to recover the costs of it. Losses have a big impact on business, its only sensible to try and mitigate this.

hollydays

spadoosh wrote: »

Ill try and show it another way.

The store i worked at had a weekly turnover of about £100k give or take. It wasnt uncommon for weekly theft to average £1000 worth of goods. So 1% of turnover, when you consider net profit margin normally sits slightly under 10% (for our store would be about £10k per week) That £1000 of theft is accounting for 10% of the profit, thats a substantial increase in cost of goods to compensate.

We where always told that for every tin of paint that was spilt we would need to sell ~26 (cant remember the exact figure but it wasnt far away) to recover the costs of it. Losses have a big impact on business, its only sensible to try and mitigate this.

I'm well aware of issues around retail losses-as is everyone else

Let's just remind ourself-the op had stolen nothing.

spadoosh

hollydays wrote: »

The op asked if the staff should have done that. The answer is that they should have considered scone before a confrontation.
As others have said, she should write to them, hopefully that won't be dealt with in that way again.

The answer was its 'basic law'. Thats rubbish. As ive said a checkout operator will never be able to apply scone.

As for moving on, direct quotes from that website that youve found today? You made no mention of SCONE on previous days? Coincidence indeed...

hollydays

spadoosh wrote: »

The answer was its 'basic law'. Thats rubbish. As ive said a checkout operator will never be able to apply scone.

As for moving on, direct quotes from that website that youve found today? You made no mention of SCONE on previous days? Coincidence indeed...

I didn't find it today. If I had ,how does that change what I've posted.
Scone is pretty well known, it's been mentioned on here several times-including by myself.
It's what all sales staff should know before going in gung-ho

hollydays

spadoosh wrote: »

The answer was its 'basic law'. Thats rubbish. As ive said a checkout operator will never be able to apply scone.

As for moving on, direct quotes from that website that youve found today? You made no mention of SCONE on previous days? Coincidence indeed...

No, please do not misquote me-I did not reply that to the op.
I'm
Not going over this again. Have a good day ( using scone of course)

shaun_from_Africa

hollydays wrote: »

Scone is pretty well known,
It's what all sales staff should know before going in gung-ho

Why on earth should all sales staff know or understand it?
In fact, your earlier post clearly stated that it was aimed at security staff.

hollydays wrote: »

S.C.O.N.E is an acronym used in retail security to assist loss prevention staff in how to handle a suspected shoplifting.

Billy_Bullocks

hollydays wrote: »

I didn't find it today. If I had ,how does that change what I've posted.
Scone is pretty well known, it's been mentioned on here several times-including by myself.
It's what all sales staff should know before going in gung-ho

But nowhere does it say they can't ask a customer.