Accused of Theft In A Shop

Stevie_Palimo

In a store near to me that I visit on a regular basis the security system goes off all of the time when leaving it, I did get questioned once when it first opened and now it goes off they just allow everyone to walk on through, Surely if it is that sensitive it would be better of replacing as it cannot be a good theft prevention tool.

Never been accused of theft from a store but have seen many others and also watched as people take things, Had a quiet word with staff on a few occasions now in the hopes that they would catch them prior to leaving.

As for theft increases the costs of shopping whilst being a true fact if all theft ceased forthwith I can guarantee that no discounts will be passed onto us.

[Deleted User]

Stevie_Palimo wrote: »

As for theft increases the costs of shopping whilst being a true fact if all theft ceased forthwith I can guarantee that no discounts will be passed onto us.

Of course they wouldn't. Theft eats into honest profit, not customer dividend...

Billy_Bullocks wrote: »

Are you saying the op is mistaken?

Where did I even mention the OP? My post referenced what staff acting professionally would do. I didn't say anything about staff acting unprofessionally.

POPPYOSCAR

bouicca21 wrote: »

I was at the till in Waitrose with items from Lidl in a carrier bag as well as items I was going to buy in my wire basket. Assistant said 'What about those' pointing to carrier bag. I said I bought them elsewhere. I certainly did not expect to be asked to produce a receipt for them (I must have had one but heaven knows where I'd put it) and nor was I. Frankly if I had been asked for proof of purchase then like Deanna I would have been mortified.

Yes I know shops suffer from theft (including what they dub 'shrinkage', i.e. thefts by their own staff) but I don't expect to be treated like a thief when I am going about my normal everyday business and looking for the best price.

And btw M&S Food only issue a receipt if requested.

I buy food in M&S Food and have never been asked if I want a receipt, I am always given one as a matter of course.

Billy_Bullocks

hollydays wrote: »

They shouldn't.
Only the ones who insist on going in gung ho should .

I find most staff professional , I'm sure a 5 letter acronym isn't beyond them.

Most staff wouldn't have spoken to the op in this way, they'd have told their supervisor and/ or tried a deter.

You still haven't told us which basic law you were talking about. :whistle:

The-Truth

hollydays wrote: »

They shouldn't.
Only the ones who insist on going in gung ho should

But in the op the staff weren't going gung ho, they just asked a simple question. And as everyone else has said you can quote S.C.O.N.E as much as you like but it has nothing to do with any law!

The-Truth

hollydays wrote: »

Most staff wouldn't have spoken to the op in this way, they'd have told their supervisor

Who would have told their Supervisor who then would do what? Basically have to ask exactly the same question!

naedanger

The-Truth wrote: »

Who would have told their Supervisor who then would do what? Basically have to ask exactly the same question!

Do you actually think the staff member did the right thing when they asked to see a receipt? And by the "right thing" I mean what the shop's management would have expected them to do.

bouicca21

My local (stand alone) m&s food only issue a receipt if requested. I assumed this was policy for the whole chain.

Pollycat

The-Truth wrote: »

The only people who make a fuss out of this sort of stuff are Jeremy Kyle material. Most normal people are level headed enough to go in and out of a shop without this sort of incident bothering them.

The OP has been open about her condition and I think your comments are pretty nasty and uncalled-for.

naedanger

The-Truth wrote: »

So you're saying you think the shops management think their staff should happily let customers walk out with goods that shop actually sells with no questions asked whatsoever at all?

I didn't say anything. I just asked you a question. However my view is there was nothing wrong asking if the items had to be paid for. However once the customer said that they had been bought elsewhere then I think the shop assistant went beyond what the shop management would have wanted. Not because of any legal issues but because it risk alienating or embarrassing honest customers (which will ultimately be bad for business).

It's hardly crimewatch is it, just asking for a receipt of where else the goods may have come from! The only people who make a fuss out of this sort of stuff are Jeremy Kyle material. Most normal people are level headed enough to go in and out of a shop without this sort of incident bothering them.

What if the customer could not find a receipt? What do you think the shop could or should do then?