BT announces price increases for broadband and TV customers

zaax

https://business-reporter.co.uk/2017/01/20/bt-announces-price-increases-broadband-tv-customers/



BT is hiking prices for broadband and some calls and is to begin charging TV customers £3.50 for BT Sport.
The company said copper broadband customers will see a £2-a-month increase from April 2, Infinity fibre broadband will go up by £2.50, representing typical increases of 5% or 6% across the bundle.
BT TV customers will have to pay £3.50 a month for BT Sport from August 1, while customers who have BT Broadband and watch their Sky satellite service will see a £1.50 increase to £7.50 a month.
Non-BT Broadband customers who watch BT Sport on their Sky box will see their monthly charge go up £1 to £22.99 a month.
Anytime calling plans will go up by 49p to £8.99 a month and evening and weekend call plans will go up by 30p to £3.80.


All call pence-per-minute rates are going up by 1p and the call set-up fee is going up 2p to 21p and individual calling features are going up by 25p, such as Call Minder which will increase from £4.25 to £4.50.
BT said it would soon be announcing details for automatic compensation if it fails on service and was investing in UK call centres, nuisance calls protection and faster repairs by an average of 31 hours.
It has also frozen prices for BT TV packages and the £18.99 cost for those who only take a phone line.
BT Consumer chief executive John Petter said: “Customers will get a better package and improved service from us this year in exchange for paying a little more.
“Millions will have the chance to upgrade to faster broadband and almost a million will be able to upgrade to enjoy unlimited usage for no extra cost.
“As usual, we’ve taken care of low income customers by freezing the price of BT Basic and capping call costs. We’ve also frozen line rental, which will particularly help customers who only take a traditional phone service from us.”

steveing64

I paid for my phone upfornt which means it paid till May i know i have the right to leave but will that included my phone or just the broadband since phone line rental not gone up

JJ_Egan

As i understand the Ofcom rules . Once you recive your price increase notification you have 30 days if you contact the special number to cancel without penalty . That should include a refund of unused portion of ALR but you may have to push hard on that point .

Ian011

Of the major landline providers, BT remains the only one to not offer inclusive calls to standard UK mobile numbers. This, despite Ofcom steadily reducing mobile termination rates on an annual basis such that since 1 April 2016 they have been lower than for calls to 03 numbers and extending the cap to cover all UK mobile numbers from 1 May 2015.

darren72

I will be looking at moving elsewhere and cancelling my contract without penalty. Although I'm too a little concerned about how easy it will be to get the upfront payment of line rental refunded for the remaining months.

Anyone have any experience of this from last times increase ?

Thanks