o2 not providing what they offered, options?

stringer_bell

I signed up for a 12 month sim plan, data sim, 4g.. 20gb

the speeds are atrocious, barely 3g.. so I went on live chat ( for 2 hours ) and they said I would have to pay a cancellation charge to end it early, but im not being provided what I signed up for.. why should I have to pay them? surely it works both ways?

anyone have any options?

d123

stringer_bell wrote: »

I signed up for a 12 month sim plan, data sim, 4g.. 20gb

the speeds are atrocious, barely 3g.. so I went on live chat ( for 2 hours ) and they said I would have to pay a cancellation charge to end it early, but im not being provided what I signed up for.. why should I have to pay them? surely it works both ways?

anyone have any options?

4G is not available everywhere, does the coverage map show 4G coverage in your postcode? Do you get 4G in other areas? Is your phone compatible with o2 4G? (Not all are, a lot of cheap Chinese makes don't have the frequency included for o2/Voda).

stringer_bell

d123 wrote: »

4G is not available everywhere, does the coverage map show 4G coverage in your postcode? Do you get 4G in other areas? Is your phone compatible with o2 4G? (Not all are, a lot of cheap Chinese makes don't have the frequency included for o2/Voda).

coverage map shows excellent coverage
yes I get 4g everywhere
EE sim is 8x faster in same phone

d123

stringer_bell wrote: »

coverage map shows excellent coverage
yes I get 4g everywhere
EE sim is 8x faster in same phone

EE has a much bigger and faster 4G network, a small amount of research should have told you that before you signed up with o2 (who have the weakest 4G in the country, another fact a bit of research would have turned up).

When did you sign up? o2 give a 14 day satisfaction guarantee, if you've gone beyond that, why didn't you return it within the 14 days and cancel?

stringer_bell

d123 wrote: »

EE has a much bigger and faster 4G network, a small amount of research should have told you that before you signed up with o2 (who have the weakest 4G in the country, another fact a bit of research would have turned up).

When did you sign up? o2 give a 14 day satisfaction guarantee, if you've gone beyond that, why didn't you return it within the 14 days and cancel?

I have been with O2 for 12 years, had a mobile with them, then I saw special 20gb sim, signed up with that.. then got a ee promo data sim, realised speeds were so much better and o2's can't compare

d123

stringer_bell wrote: »

I have been with O2 for 12 years, had a mobile with them, then I saw special 20gb sim, signed up with that.. then got a ee promo data sim, realised speeds were so much better and o2's can't compare

You'll have to chalk it up to experience, you have a choice of continuing its use it or paying to get out.

With EE's ESN rollout and massively better spectrum allocation they will still be markedly better than o2 in 12 months, you could consider changing near the end of your current contract.

Retrogamer

stringer_bell wrote: »

I signed up for a 12 month sim plan, data sim, 4g.. 20gb

the speeds are atrocious, barely 3g.. so I went on live chat ( for 2 hours ) and they said I would have to pay a cancellation charge to end it early, but im not being provided what I signed up for.. why should I have to pay them? surely it works both ways?

anyone have any options?

What speeds are you getting exactly?

How long have you had the contract for?

stringer_bell

Retrogamer wrote: »

What speeds are you getting exactly?

How long have you had the contract for?

Just speedtested, around 300kb/s which is like 3meg, more like 3g

Had contract for few months now, only realised they were so bad when I tried an EE sim and get like 2-2.4mb/s

20aday

I know you're looking to exit your contract OP given o2's speeds over 3/4G but in the meantime have you considered using the TuGo app when you're at home on WiFi?

That's assuming you have a smartphone of course.