EE fined

Atasas

http://metro.co.uk/2017/01/18/ee-fined-2700000-for-overcharging-customers-6387844/

Mobile phone company EE has been fined £2.7 million by Ofcom for overcharging tens of thousands of customers

victor2

EE claim to have "more than 31 million connections across its mobile, fixed and wholesale networks", so that's about 37p per connection to recover...

mobilejunkie

Absurd calculation. So each customer only makes 1 call?? Peanuts for EE, thoguh good to see a punishment for unfair chartging. Pity the regulator doesn;t extend it to the likes of Talkmobile, who always charge an extra day on the mimumum term with inpunity.

boatman

Shame they don't get fined for double charging people at the end of a contract. They get your line rental then charge a termination charge and hope you don't notice. Phone companies should be banned from adding early termination charges in the last 49 days of a contract, like they do on energy contracts.

Atasas

Bit more in detail
http://www.dailymail.co.uk/news/article-4131016/EE-fined-2-7-million-Ofcom-overcharging.html

Ian011

There are several other ongoing issues with EE customer service charges - the additional charge for 'out of hours' contact, the 'queue-jumping' charge and the use of an 07 mobile number for a fixed callcentre. The latter is a breach of the UK numbering plan. Where customers experience a fault with their mobile service and have to call EE from a landline or from another mobile, they may incur additional and unnecessary call charges.