Item sold now buyer wants to pay with PP but listed as cheque or PO

Fourcandles_3

This annoys me. I have sold things with "I DO NOT ACCEPT PAYPAL" written in large letters across the auction and still had buyers refuse to complete or leave negative/neutral feedback in protest.

If they cannot read T&C, they shouldn't bid. If she's so worried about the postal service I assume she is paying extra for recorded delivery?

steviebabes

Buyers expect to pay by paypal, if you accept paypal you will get a better price for you item. Lots of buyers set their preferences to search only for items with paypal. How many shops have you been in lately that don't accept card payments? There are increasing numbers that won't take cheques any more.

Stuart_P

steviebabes wrote: »

Remember the customer is always right!

no they are not! they've not read the auction listing correctly

blue_haddock

GJenkins wrote: »

it could be worth spending money on 1 penny ebooks to help get your rating a bit higher...

I presonally wouldn't recommend that - i'd rather buy of a newbie seller that looks genuine rather than one that has bumped their rating up with 1p ebooks - looks very dodgy in my opinion.

steviebabes

The customer is always right is a saying, I know they don't read listings or pay when they should by the requested methods or leave the correct feedback or let you know when the item has arrived, but they are still right!

scbk

Might be a bit late now but you could've told them you don't accept paypal due to the fees, but if the buyer was willing to pay 30p extra to cover. them, then you'd accept paypal. You might wanna say this in a message outside of ebay though, emailing them direct

steviebabes

scbk wrote: »

Might be a bit late now but you could've told them you don't accept paypal due to the fees, but if the buyer was willing to pay 30p extra to cover. them, then you'd accept paypal. You might wanna say this in a message outside of ebay though, emailing them direct

I agree but it would cost this to post a cheque so it's a bit petty really!

shimmigirl

I went with Bluebells advice in the end.
My dilemma was let it go and pay the extra myself, or stick to principles and risk a negative so early on in my selling career.

Anyhow this is what I have emailed back:

"I am sorry to hear that you do not trust the post.

I thought I would let you know, I have checked on ebay and it says that once you have made a successful bid and won an item you have entered a contract to pay. It advises if payment is not made within 8 days to open a non paying bidder dispute.

I will open this dispute on 1st October in order to recover my fees, you will need to read up on what this will mean for you.

If you still wish to buy the item let me know"

I think in future I will offer paypal but will have to bump up the postage costs in order to fund it for the lower priced items.

Stuart_P

steviebabes wrote: »

The customer is always right is a saying,

correct. a very well known saying that should be amended to 'the customer is always right, but sometimes they aren't'

frivolous_fay

shimmigirl wrote: »

I went with Bluebells advice in the end.
My dilemma was let it go and pay the extra myself, or stick to principles and risk a negative so early on in my selling career.

Anyhow this is what I have emailed back:

"I am sorry to hear that you do not trust the post.

I thought I would let you know, I have checked on ebay and it says that once you have made a successful bid and won an item you have entered a contract to pay. It advises if payment is not made within 8 days to open a non paying bidder dispute.

I will open this dispute on 1st October in order to recover my fees, you will need to read up on what this will mean for you.

If you still wish to buy the item let me know"

I think in future I will offer paypal but will have to bump up the postage costs in order to fund it for the lower priced items.

I think you did the right thing.

If you search this forum for 'micropayments' you'll find some details on a type of paypal account that costs you less in fees if you only sell low value items.