Item sold now buyer wants to pay with PP but listed as cheque or PO

shimmigirl

Hi All

hope someone is about to advise me.

I have been clearing out the junk we have accumulated in our spare room - in order to prepare the nursery for our new arrival.

I have only just started selling on ebay, never bought anything either. (my first item has sold ok and buyer sending cheque) however my 2nd item has just sold, I sent the invoice to the buyer and she has replied asking if she can pay by paypal, well I put only cheque or postal order payments in the listing.

I do have a payal account but as the items are only going for 99p ish - I do not want to pay the PP fees. (I am only using PP when I have to i.e. selling games)

Her actual message says "hi can i not pay via paypal its the only way i can realy pay".
Shouldn't she have asked me that question before the auction ended?
What can I do - I don't want negative feedback when I haven't done anything wrong, can I insist on payment as stated in the original listing?

Thanks
S

Stuart_P

the buyer can choose to pay by whatever payment methods are advertised in your listing for that item

shimmigirl

Hi Stuart
Thanks for the reply:
so she should choose cheque or postal order then and cannot request paypal (as I didn't offer it as an option)
I have checked my listing to make sure:
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&rd=1&item=290161334554&ssPageName=STRK:MESO:IT&ih=019

Just want to be sure before I reply

thanks

GJenkins

If you specifically stated in your auction that you do not accept paypal then the onus is on them.
They have pleanty of other options to pay you, ie cheque (bankers draft), postal orders and at her own risk, cash.

She could also deposit money directly into your bank account, either through a branch or via online banking. You would just need to supply her with your name, sort code and account number...

Stuart_P

yep! no paypal in your listing so they have the choice of what you have advertised, chq or postal order (regardless of whether you have paypal advertised in any other listings).

you don't have to mention that you have a paypal account in any emails you may send them either.

what it comes down to is the buyer is repsonsible for reading the entire auction listing inc payment methods accepted before they commit to buy

Hintza

If you didn't have PayPal listed and it didn't show up on your listing. Then you can ask them to pay by your stated methods.

However there are now categories where you have to use PayPal.

I can understand that you are not happy with it but why not just explain to buyer that it is too expensive for you.

The danger is of course they leave you negative feedback. So keep it calm and just plead to their better nature. To be honest I wouldn't have bid if I couldn't use PayPal (way too much hassle) so if you offer PayPal you should get a little more for your items which hopefully will mae up the cost of using it.

duchy

Yes you can insist on the payment method stated. If that isn't acceptable to the buyer you can make a second chance offer to any other bidder on the item and leave a neg for the original buyer.
I wouldn't give my bank account details to someone who had already caused a problem though. They may just be clueless but it could be a scam.
No need to plead for anything-they are in the wrong and ebay have a mechanism to deal with this under dispute.
I'm starting to remember why I stopped ebaying

GJenkins

Your account details are perfectly safe to give since these are the only details you will be giving. Apart from paying money into your account there is nothing else that could happen. Your Sort Code and Account number are already printed on cheques that you give out and are a fundamental feature of banking designed to assist you to recieve payments such as this.
If anything WERE to happen then your bank would be negligent in giving a 3rd party person access to the account.

If your buyer refuses to pay, you can file a non-paying bidder alert to ebay. This will trigger a series of events, starting off with a friendly reminder. If the buyer still refuses to pay, they can get a strike on their account and will serve as a warning to them to be more vigilant in reading the auctions they are bidding on. It is, after all a legally binding contract that they have made with you!

I'm sure you will sell more items before you recieve any negative feedback. One or two neggies doesnt bother people especially if you start selling more and getting a higher feedback rating, but having said that it does look bad if you are starting out new and perhaps it could be worth spending money on 1 penny ebooks to help get your rating a bit higher...

shimmigirl

Dear all

I replied to her with the following:
[FONT=Arial, Verdana]Hi
I really would like the payment be made via postal order or cheque. I don't like to use paypal for small price items because of the fees involved, that is why I didn't give it as a payment option.
I'll wait to hear from you
Regards

I have now had the following email message back:

[/FONT][FONT=Arial, Verdana]im sorry but i would rather not have to sedn anything via post because i fear of it getting lost so i would rather now not buy this item

So do I now file a non paying bidder alert (advice on how would be good) or can I say she can pay by payal if she pays the fees as extra as I did not offer the option on the original listing (is that allowed?)

Also seems strange not to want to send me payment via the post as the video would be sent via the post??

BTW buyer only has recently registered (14th Sept) and has a rating of 1.

Any more advice would be good.
Thanks for that already given (I have pressed the button!!)
[/FONT]

bluebell13

You can file a non-paying bidder dispute after 8 days. Personally, I would reply by stating that if she choses not to complete the transaction you will file a non-paying bidder dispute to recover your fees. Do not go for a mutual withdrawal from sale as she has messed you around by not reading your listing properly.

steviebabes

Remember the customer is always right! Yes the buyer is in the wrong but for the sake of 20p and good customer relations you should let them pay by paypal. Its a lot of fuss to send small value cheques by post and wait ages for clearance, in future just add a small amount onto the postage to cover the fee. Remember you are a new seller with no track record, paypal is much safer for a buyer.