Amazon ignoring written complaint.

martinsurrey

daytona0 wrote: »

Suffice to say that, in the grand scheme of life, a TV which arrived a few days later than expected due to an extraneous variable (bank payment declining) is not something which ranks high on my "bothered about" list.

Can i have your address please?

I want to send you a big box, that you didn't order (akin to cancelling before contract formed in this situation), and then demand you take time off work so I can collect it at my convenience, or threaten to charge you £500 for it.

OP canceled the order and took their business elsewhere, NO contract was formed with Amazon by their very own terms and conditions.

I would be annoyed at this as well.

https://www.amazon.co.uk/gp/help/customer/display.html/ref=ap_frn_condition_of_use?ie=UTF8&nodeId=1040616

"We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail or post a message on the Message Centre of the website confirming to you that we've dispatched the product to you (the "Dispatch Confirmation"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package, and each Dispatch Confirmation and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation. Your contract is with Amazon EU Sarl. Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation relating to that product."

bris

suzs34 wrote: »

I should add that the letter included a request for a written response within 14 working days.

And you wonder why you were ignored.

daytona0

martinsurrey wrote: »

Can i have your address please?

I want to send you a big box, that you didn't order (akin to cancelling before contract formed in this situation), and then demand you take time off work so I can collect it at my convenience, or threaten to charge you £500 for it.

OP canceled the order and took their business elsewhere, NO contract was formed with Amazon by their very own terms and conditions.

You can have my address, but not my card details....

suzs34

bris wrote: »

And you wonder why you were ignored.

As i've mentioned several times already, I based my letter on the template I found here.

I'm not an expert, I came here to ask for advice. Why is requesting a response within 14 working days a bad idea in particular?

Valli

marliepanda wrote: »

I've worked in many schools and I would never have been allowed a day off to get a tv picked up...

Time off for family emergencies and moving house is worlds apart from getting a TV picked up

The OP took unpaid leave. Not the same as time off.

marliepanda

Valli wrote: »

The OP took unpaid leave. Not the same as time off.

Which is not an option in teaching. In fact I don't know many jobs where theyre happy for you to just stay off, unpaid or not. Supply teachers cost the school a lot more than staff, however they are insured for things like sickness and compassionate leave etc. I dont think they have a 'tele pick up' policy.

Also they 'went away to spend Christmas with family' in November. Again, not something teachers can do...

Just questioning just how flexible the OP was being with regards to pick up times, thats all/

Bogalot

Valli wrote: »

The OP took unpaid leave. Not the same as time off.

"Sorry kids, won't be in tomorrow, got to stay home for the Amazon man."



Said no teacher, ever.

Anoneemoose

I'll start by saying I'm not an expert on the consumer stuff, but I do read a lot of this forum as it is something that interests me. I have to say I feel people are being unfair to OP. As far as I can see (and from what I can remember of the last post) -

• OP ordered a TV from Amazon with guaranteed next day del (a Saturday as she is a teacher)
• OP's bank declined the payment (not Amazon's fault and neither is it OP's)
• Due to this the next day delivery option was no longer available when OP tried to order again, therefore she requested cancellation and, as per Amazon's T&C's, this was granted. OP requested the cancellation as she knew she could pop to a store and get it from there. Not unreasonable as this was her only day off.
• Amazon then sent a TV IN ERROR (which they have admitted) to be signed for by someone else in the same building.
• OP then has a issues with them when trying to return the TV that AMAZON sent in error, whereby OP has had to take unpaid leave in order to resolve the issue - or face being charged for the TV.

I fail to see what everyone's opinions regarding how the school she works at operates has to do with it. She has had to take time off, unpaid, to correct Amazon's mistake. She should be reimbursed for that.

I was also advised to request a response within 14 days when trying to resolve an issue with a company, so again, why is this seen as being unreasonable??

If OP had never ordered the TV in the first place and just received something out of the blue, in error, the responses would be a lot different, I suspect. The only difference here is that she did place the intitial order, yet cancelled it correctly.

Good luck OP.

Valli

marliepanda wrote: »

Which is not an option in teaching. In fact I don't know many jobs where theyre happy for you to just stay off, unpaid or not. Supply teachers cost the school a lot more than staff, however they are insured for things like sickness and compassionate leave etc. I dont think they have a 'tele pick up' policy.

Also they 'went away to spend Christmas with family' in November. Again, not something teachers can do...

Just questioning just how flexible the OP was being with regards to pick up times, thats all/

It is, if the governors sanction it, possible to take unpaid leave.
Insurance for sickness doesn't start from the first day anyway.

marliepanda

Valli wrote: »

It is, if the governors sanction it, possible to take unpaid leave.
Insurance for sickness doesn't start from the first day anyway.

Okay my apologies. The governors sanctioned waiting in for a tv pick up.