Amazon ignoring written complaint.

marliepanda

What teacher is allowed to take a day off to allow Amazon to take a TV?

Unless you are a supply teacher, which meant you could probably have been a lot more flexible...

daytona0

suzs34 wrote: »

I'm sorry to repeat myself, but i'm sure you haven't quite grasped the sequence of events here. I accept that may well be down to me not explaining very well though!

When I first placed the order, I was offered guaranteed next day delivery, as is often standard for Amazon Prime customers. My payment was declined due to my bank flagging the transaction, this was obviously nothing to do with Amazon. By the time that I spoke to Amazon about the issue, they were no longer able to offer me the same delivery date, and so I cancelled the order, no harm done. Patience doesn't come into it, Amazon weren't able to offer me the service I was looking for, and so I went elsewhere.

Amazon themselves have long since acknowledged that I was sent the television by mistake, there is no "murky saga" to speak of, at least not in this regard.

I have grasped the sequence of events, and my summary is pretty much identical to yours!!

Look, I'm just offering up an opinion more than anything. How you conduct your purchases is none of my business

Suffice to say that, in the grand scheme of life, a TV which arrived a few days later than expected due to an extraneous variable (bank payment declining) is not something which ranks high on my "bothered about" list.

Neither does chasing Amazon for 2 whole months (which I refer to as a saga) over it. I would have just took a day off on the 25th November and allowed them to use the courier that they had arranged for you (or kept it)! Easy peasy! This whole thing should have been resolved by the start of December.

Each to their own like. Good luck in getting it resolve.

Valli

marliepanda wrote: »

What teacher is allowed to take a day off to allow Amazon to take a TV?

Unless you are a supply teacher, which meant you could probably have been a lot more flexible...

She said 'unpaid leave' which is sometimes the only option available if a day off is needed in term time, outside of illness/medical, bereavement, or moving house leave. It's also possible for teachers to be granted time off for family emergencies

OP if they've ignored your letter then send a Letter Before Action. Google money claim online for more info.

suzs34

visidigi wrote: »

Ultimately if your bank hadn't blocked it,Amazon WOULD have kept up their side of the bargain, the timing of the failure and you calling them is critical here. Yes they should have cancelled when you asked them to, but to say you have no blame there is a bit weird when your payment failed.

As a prime customer I would consider how much you want to shop on Amazon in future, if they were to settle your claim its highly probable you would end up banned from Amazon - something they are surprisingly good at enforcing.

Some battles are worth having. Sometimes things happen - for me I wouldn't waste much effort trying to get this back, you'll spend more than a day fighting for it.

Okay, I can see what you are saying, and I agree completely. The fact that Amazon weren't able to deliver the television to me on the date that I was initially offered is completely my fault, or at very least it certainly isn't Amazon's fault. However, I cancelled the order within a perfectly acceptable timeframe (based on Amazon T&Cs), as I hadn't received a dispatch confirmation, and I hadn't been charged.

Even so, this is not actually the source of my complaint.

My grievance lies in the fact that, having conceded they made a mistake in sending me the television, Amazon were then able to threaten me until I had no alternative but to take a day of unpaid leave so that they could collect it. Some may not agree, but I feel that this was unfair and worthy of complaint.

I appreciate your advice. The general sentiment does seem to be that I am fighting a losing battle here.

DoaM

I understand exactly where you're coming from, suzs.

http://www.moneysavingexpert.com/shopping/delivery-rights

Whilst that article is about deliveries, the principle of it applies equally to collections where the seller has delivered in error. (Which is the case here - Amazon have acknowledged that they delivered a cancelled order).

steampowered

I don't understand how the TV was delivered if you were at work?

suzs34

steampowered wrote: »

I don't understand how the TV was delivered if you were at work?

I live in an apartment block of about thirty flats. Courier worked his way through the buzzers until someone answered. He then effectively left it with a complete stranger.

fleshandbone

I would take them to the small claims court and shop elsewhere in future.

suzs34

DoaM wrote: »

I understand exactly where you're coming from, suzs.

http://www.moneysavingexpert.com/shopping/delivery-rights

Whilst that article is about deliveries, the principle of it applies equally to collections where the seller has delivered in error. (Which is the case here - Amazon have acknowledged that they delivered a cancelled order).

Hi Doam,

Thanks very much for the response.

I based my letter of complaint on the template from that very page. I would have been very surprised myself if Amazon had just sent me a cheque for the full amount, but I had perhaps hoped they would offer me a smaller amount or perhaps even an Amazon voucher.

By ignoring the letter altogether Amazon have left me with a choice between giving up or taking them to court.

marliepanda

Valli wrote: »

She said 'unpaid leave' which is sometimes the only option available if a day off is needed in term time, outside of illness/medical, bereavement, or moving house leave. It's also possible for teachers to be granted time off for family emergencies

OP if they've ignored your letter then send a Letter Before Action. Google money claim online for more info.

I've worked in many schools and I would never have been allowed a day off to get a tv picked up...

Time off for family emergencies and moving house is worlds apart from getting a TV picked up