British gas homecare!

Matt7774

Hi everyone,

Hope all are well.

Finding it quite hard to find the correct section to post in so please transfer this thread if required.

I would love everyone's input.

I have had a boiler for 4 years which was brand new, I always wondered about getting the BG homecare but thought why waste money when the system is working fine.

Last year I decided to bite the bullet and get the homecare agreement with a free boiler service.

Since I have had the service done I have had nothing but problems..loosing water pressure and shower and baths not warming up properly..could this be a strange coincidence or is this happening to a lot of other customers!!!

I really need advice on this as they are already recommending fitting a cleaning filter for nearly £400!

I'm really annoyed about this and have also spoke with a workmate who has had the same issues since his service.

Please help.

Thanks.

fredandwilma

Made it then.

Welcome to the energy forums. Sorry i couldn't transfer your thread.

f&w

jamesperrett

Usually much better to find a local independent gas engineer.

philbostavros

I've had BG Homecare (boiler and controls) on my 12 year old Worcester Bosch combi for the last 4 or 5 years. It came with a free 4 year warranty, including servicing, by the company that installed it (approved by WB).

After that, I took out the WB version of homecare for the next few years until WB moved their contracts over to Homeserve (I think they've taken it back in-house now?). As the terms and conditions were carp, I then moved to BG who have been fine.

It's great if you can find a trusted local heating engineer who is well versed on your make and model. When my son's Main boiler packed up this time last year, I got a highly recommended local guy in who changed out the part he suspected was faulty. Next day it packed up again and he came straight out and spend ages on phone to Baxi helpdesk. They were trying to advie him to change out several (expensive) parts and to be fair to him, said he wasn't convinced these would sort it out and could start costing us lots. He advised getting in touch with Baxi to consider a "repair and protect" policy, which we did (it's more expensive than a normal policy but covers existing faults and the rest of the year). The original guy did not charge for the second visit.

As others will probably say, there are pros and cons either way.

C_Mababejive

The problem is that modern high efficiency boilrs can be highly complex. This requires that the people who service and repair them have good product knowledge, a broad understanding of Engineering/electrical/electronic base principles and the skillsets to address the work in hand.

In a lot of cases this is lacking.

Add to that the diagnostic skills, the variability of symptoms,other drivers such as workload,pay etc and it can all go wrong.

Some boilers are just inherently poor by design.

So what is a customer left to do with their nice high efficiency ,low operating life, high maintenance cost boiler specially designed to help address the UKs CO2 reduction commitments?

Well the surest answer is to sign up to a good quality servicing/breakdown programme.

Its that or shoulder the risk yourself and self insure.

KJJS_2

DON'T GO NEAR SCOTTISH POWER MAINTENANCE.

THEY COVER VERY LITTLE, ARE SLOW TO RESPOND, THEIR SO-CALLED EMERGENCY NUMBER DOES NOT WORK AND THEY CANNOT REPAIR BOILERS.

YOU HAVE NO CHANCE OF UNDERSTANDING THEIR TERMS AND CONDITIONS AND, BELIEVE ME, THEY WILL RESORT TO THEM TO SWERVE ALL RESPONSIBILITY.

E.G THEY DO NOT COVER UNVENTED CYLINDERS, BRITISH GAS DO.

FUTHERMORE, CERTAIN PEOPLE IN THEIR DIRECTOR SUPPORT CUSTOMER SERVICES OFFICE ARE APPALLING, THEY ARE AUTOMATONS WHO HAVE NO INTEREST IN THE CUSTOMER.

VERY VERY DISAPPOINTING.

EVEN THE ENERGY OMBUDSMAN, WHO HAVE SOME TRUSTED SCOTTISH POWER CONTACTS, HAVE LITTLE OR NO POWER OVER THIS END OF THEIR BUSINESS. THEY ARE NOT EVEN CLASSIFIED AS AN INSURANCE BUT A MAINTENANCE CONTRACT, LEAVING YOU EVEN MORE EXPOSED.

SCOTTISH POWER - HORRENDOUS. THEY HAVE LEFT CUSTOMERS WITHOUT HEATING AND HOT WATER IN FREEZING TEMPERATURES FOR A WEEK.

HomeComfort Directors Support Team, Scottish Power Energy Retail Ltd., 0800 111 4686 - AWFUL, CRUEL, NO INTEREST. CERTAIN INDIVIDUALS, IN PARTICULAR,;VERY POOR AT CUSTOMER SERVICE - THEY WOULD BE BETTER EMPLOYED IN NORTH KOREA.

SORRY TO ADMIT IT - BUT YOU GET WHAT YOU PAY FOR.

KJJS_2

DON'T GO NEAR SCOTTISH POWER MAINTENANCE.

THEY COVER VERY LITTLE, ARE SLOW TO RESPOND, THEIR SO-CALLED EMERGENCY NUMBER DOES NOT WORK AND THEY CANNOT REPAIR BOILERS.

YOU HAVE NO CHANCE OF UNDERSTANDING THEIR TERMS AND CONDITIONS AND, BELIEVE ME, THEY WILL RESORT TO THEM TO SWERVE ALL RESPONSIBILITY.

E.G THEY DO NOT COVER UNVENTED CYLINDERS, BRITISH GAS DO.

FUTHERMORE, CERTAIN PEOPLE IN THEIR DIRECTOR SUPPORT CUSTOMER SERVICES OFFICE ARE APPALLING, THEY ARE AUTOMATONS WHO HAVE NO INTEREST IN THE CUSTOMER.

VERY VERY DISAPPOINTING.

EVEN THE ENERGY OMBUDSMAN, WHO HAVE SOME TRUSTED SCOTTISH POWER CONTACTS, HAVE LITTLE OR NO POWER OVER THIS END OF THEIR BUSINESS. THEY ARE NOT EVEN CLASSIFIED AS AN INSURANCE BUT A MAINTENANCE CONTRACT, LEAVING YOU EVEN MORE EXPOSED.

SCOTTISH POWER - HORRENDOUS. THEY HAVE LEFT CUSTOMERS WITHOUT HEATING AND HOT WATER IN FREEZING TEMPERATURES FOR A WEEK.

HomeComfort Directors Support Team, Scottish Power Energy Retail Ltd., 0800 111 4686 - AWFUL, CRUEL, NO INTEREST. CERTAIN INDIVIDUALS, IN PARTICULAR,;VERY POOR AT CUSTOMER SERVICE - THEY WOULD BE BETTER EMPLOYED IN NORTH KOREA.

SORRY TO ADMIT IT - BUT YOU GET WHAT YOU PAY FOR.

Biggles

Posted once - in lower case - and it might have been readable.

KJJS_2

Don't go near Scottish Power maintenance.
They cover very little, are slow to respond, their so-called emergency number does not work and they cannot repair boilers.
You have no chance of understanding their terms and conditions and, believe me, they will resort to them to swerve all responsibility.
They do not cover unvented cylinders while British Gas do.
Furthermore, certain people in their Director Support Customer Services are appalling - they are automatons who have no interest in their customers.

Very disappointing.

Even the Energy Ombudsman, who have some trusted Scottish Power contacts, have little or no power over this end of their business. They are not even classified as an insurance but a maintenance contract, leaving you even more exposed.
Scottish Power - horrendous. They have left customers without heating and hot water in freezing temperatures.

HomeComfort Directors Support Team, Scottish Power Energy Retail Ltd., 0800 111 4686
Awful, cruel, no interest. Certain individuals, in particular, are unsuited to customer service. They would be better employed in North Korea.