HP Envy 5646 Cartridge problem

FreddieM

I have had this printer since October 2016 and although I replaced the black ink with a genuine HP cartridge, I keep getting Ink cartridge problem, I replaced it with a non genuine cartridge same error message. Is this a common occurrence, is it reasonable to expect an exchange or refund. I haven't been able to use this printer in over two weeks now. Any suggestions...... I have followed the HP step by step guide to no avail.

neilmcl

Did you try the non-genuine cartridge first by any chance?

What is the exact error message you get?

Have you followed the steps here - http://support.hp.com/us-en/document/c04326733 particularly resetting the printer?

FreddieM

Hi... No I put the genuine cartidge first, I used the non genuine one which I had go as a spare. Error is Ink Cartridge problem, remove and replace cartridge

FreddieM

Has anybody got the fix for life for this Time bomb that HP put into it's printers. I feel quite cheated that I can't use recycled cartridges

grumpycrab

FreddieM wrote: »

I have had this printer since October 2016 l.

Warranty fix? (Assuming the problem first occurred with HP pukka ink.)

FreddieM

I think that's my next move Thanks buddy